Remittance Reporting Specialist - 1st Shift

Deluxe • Newark, DE

3d

About The Position

The Reporting Specialist ensures accurate and timely delivery of client files and customized reporting with a minimal amount of supervision. This includes system monitoring across multiple platforms, data consolidation from multiple locations and site, problem solving, error resolution, tech support engagement and follow-up. They are also responsible for afterhours communication with clients pertaining to all file issues. Monitor workflow across multiple environments ensuring that work is completed timely and accurately to ensure that daily files and deposits are met according to client SLA requirements. Monitor and resolve file activity from multiple sites, resolving all errors encountered and communicating with processing sites on outstanding file activity including but not limited to client account receivable files, image cash letter files, long term archive files, client decisioning module files. Follow established procedures ensuring complete and accurate file processing adhering to all established procedures and audit and compliance requirements. Complex issue resolution, including opening tickets to internal and external support teams, tracking the resolution activity and keeping all internal and external parties apprised of the situation. Act as first level support for after hour client contact center for file and processing issues requiring timely resolution.

Requirements

• Basic computer skills.
• Must be 18 years of age or older

Nice To Haves

• .5 years with File Transmissions, Image RPS and Mainframe Interface

Responsibilities

• Ensures accurate and timely delivery of client files and customized reporting with a minimal amount of supervision.
• System monitoring across multiple platforms, data consolidation from multiple locations and site, problem solving, error resolution, tech support engagement and follow-up.
• Responsible for afterhours communication with clients pertaining to all file issues.
• Monitor workflow across multiple environments ensuring that work is completed timely and accurately to ensure that daily files and deposits are met according to client SLA requirements.
• Monitor and resolve file activity from multiple sites, resolving all errors encountered and communicating with processing sites on outstanding file activity including but not limited to client account receivable files, image cash letter files, long term archive files, client decisioning module files.
• Follow established procedures ensuring complete and accurate file processing adhering to all established procedures and audit and compliance requirements.
• Complex issue resolution, including opening tickets to internal and external support teams, tracking the resolution activity and keeping all internal and external parties apprised of the situation.
• Act as first level support for after hour client contact center for file and processing issues requiring timely resolution.

Benefits

• Medical, Dental, Vision benefits start day ONE!
• Paid time off
• 401K
• paid maternity/paternity leave
• tuition reimbursement
• pet bereavement
• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees