Remarketing Redemption Specialist

Veros CreditSanta Ana, CA
12d$20 - $26Onsite

About The Position

The Remarketing Redemption Specialist will be responsible for managing the redempiton process for repossessed vehicles. This is an In-House position, located in Santa Ana, CA or Ontario, CA.

Requirements

  • 1 + year Remarketing and Repo experience in the auto finance industry (non-prime or sub-prime).
  • Strong communication, negotiation and problem-solving skills.
  • Ability to interpret and apply federal, state and local collections regulations.
  • Ability to interact with customers in a professional, tactful and sensivtive manner.
  • Available to work a flexible work schedule and overtime as needed.
  • Excellent organizational and time management skills.
  • Detail oriented and organized with the ability to work in a fast-paced environment, both independently and as part of a team.
  • Familiar with Auto IMS, IAA CSA Today, Copart, and RDN.
  • Familiar with Microsoft Outlook, Word, Excel.
  • Highschool or GED equivalent.

Responsibilities

  • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  • Review accounts for repossession utilizing our primary platform and repossession platform.
  • Review all accounts for accuracy based on our account and vehicle information to ensure proper recovery of collateral.
  • Contact customers to discuss the redemption process and payment breakdown to redeem or reinstate their vehicles.
  • Negotiate terms for redeeming their repossessed vehicles.
  • Collect customer payments through payment portals.
  • Facilitate redemption release request to auction houses or repossession agents.
  • Accurately and professionally document account information and collection activities.
  • Other duties as assigned, including Remarketing Admin responsibilities.

Benefits

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • Accident, Hospital, Indemnity Insurance
  • Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Employee Stock Ownership Plan (ESOP)
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
  • Referral Bonus
  • Quarterly lunches
  • Daily fresh fruit
  • Office Starbucks Coffee/Latte/Espresso Machine
  • And a lot more!
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service