Remarketing Redemption Specialist

Veros Credit • Santa Ana, CA

12d • $20 - $26 • Onsite

About The Position

The Remarketing Redemption Specialist will be responsible for managing the redempiton process for repossessed vehicles. This is an In-House position, located in Santa Ana, CA or Ontario, CA.

Requirements

• 1 + year Remarketing and Repo experience in the auto finance industry (non-prime or sub-prime).
• Strong communication, negotiation and problem-solving skills.
• Ability to interpret and apply federal, state and local collections regulations.
• Ability to interact with customers in a professional, tactful and sensivtive manner.
• Available to work a flexible work schedule and overtime as needed.
• Excellent organizational and time management skills.
• Detail oriented and organized with the ability to work in a fast-paced environment, both independently and as part of a team.
• Familiar with Auto IMS, IAA CSA Today, Copart, and RDN.
• Familiar with Microsoft Outlook, Word, Excel.
• Highschool or GED equivalent.

Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Review accounts for repossession utilizing our primary platform and repossession platform.
• Review all accounts for accuracy based on our account and vehicle information to ensure proper recovery of collateral.
• Contact customers to discuss the redemption process and payment breakdown to redeem or reinstate their vehicles.
• Negotiate terms for redeeming their repossessed vehicles.
• Collect customer payments through payment portals.
• Facilitate redemption release request to auction houses or repossession agents.
• Accurately and professionally document account information and collection activities.
• Other duties as assigned, including Remarketing Admin responsibilities.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED