Release Coordinator - Retail Media Network

Best Buy•Richfield, MN

49d•$91,341 - $163,557•Hybrid

About The Position

As the Release Coordinator - Retail Media Network (RMN), you'll be the go-to person for planning and executing software releases that support Best Buy's advertising and monetization platforms. You'll work across teams to make sure releases are smooth, timely, and well-communicated. If you enjoy coordinating moving parts, solving problems, and keeping things on track, this role is for you. This role is hybrid, which means you will work some days at our corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

Requirements

2 years of experience in software release coordination, program coordination, or IT operations with a bachelor's degree OR equivalent relevant professional experience
2 years of experience coordinating releases across multiple teams in an Agile or hybrid delivery environment
1 year of hands on experience using ServiceNow or similar ITSM tools for managing change, incident, and problem records
Familiarity with CI/CD pipelines and deployment planning (e.g., understanding of build triggers, release gates, and environment promotion)
Strong communication and coordination skills across technical and non-technical stakeholders

Nice To Haves

3 years of experience in release management, program coordination, or IT operations
Bachelor's degree in IT, Computer Science, Engineering, or related field
1 year of experience working in Retail Media Networks, AdTech, or MarTech platforms (familiarity with campaign workflows, ad delivery, or audience segmentation)
1 year of experience with DevOps tools and practices (e.g., Azure DevOps, GitHub Actions, Jenkins, Terraform)
Working knowledge of release governance frameworks and production support processes (e.g., change advisory boards, rollback planning, incident triage)

Responsibilities

Align release timelines across RMN squads and impacted teams, ensuring all dependencies are accounted for.
Coordinate and communicate deployment plans, including cutover steps, rollback strategies, and stakeholder responsibilities.
Facilitate go/no-go meetings and ensure all release readiness stage gates are met.
Create, submit, and manage change requests in ServiceNow, ensuring proper documentation and approvals.
Track and report on incidents and problem tickets related to releases, driving resolution and root cause analysis.
Maintain and distribute release playbooks, runbooks, and communication plans.
Partner with engineering, QE, DevOps, and product teams to ensure smooth and predictable release execution.
Support continuous improvement of release processes and governance frameworks.