Relationship Service Manager

HSBC • New York, NY

13d

About The Position

The Relationship Service Manager (RSM) plays a pivotal role in enhancing HSBC's commitment to delivering exceptional service to our Institutional Banking clients. This position is integral to supporting Relationship Managers in managing complex, multi-layered client relationships, ensuring operational effectiveness and seamless navigation through HSBC's global network. This role demands a proactive approach, strong communication skills, and a dedication to upholding HSBC's values and business principles.

Requirements

• Bachelor’s Degree or greater
• Must have intermediate/advanced knowledge of Corporate Institutional Banking products and services
• Must be able to manage a varied workload, prioritize effectively and execute seamlessly under pressure
• Able to build excellent working relationships across Business Units
• Excellent influencing, negotiating and interpersonal skills
• Self-starter, able to identify activities required in order to meet the needs of the Business Unit
• High energy characteristics necessary to support the needs of the Business and the Sector aligned operating model
• Developed management skills, with experience in team building and managing a wide range of projects
• Experience in managing operational risks through close monitoring and continuous improvement

Responsibilities

• Act as a key partner for the Bankers you cover and build sufficient knowledge of the clients and their activities so that activities can be credibly be delegated for action
• Manage agreed approvals on behalf of the covered Bankers and ensure that activities are delivered that support the smooth management of their portfolios
• Support an array of Institutional clients including Asset Managers, Hedge Funds, Banks, Insurers and Public Sector
• Proactively manage and resolve client operational issues and enquiries, ensuring prompt follow-up and collaboration with HSBC departments, while taking ownership of client maintenance, addressing urgent matters, and supporting the development of the Client Service function
• Act as a role model by upholding HSBC values and integrity, and collaborate to deliver top-tier service to clients, and share knowledge to enhance technical competence across the function
• Uphold excellence and high standards, act as an escalation point for service or operational issues, and execute activities within the agreed operating control framework
• Adapt to evolving requirements by taking ownership of new activities, managing complex multi-layered relationships and sophisticated products, and engaging diverse teams with strong communication skills
• Deliver top-tier support to Relationship Managers within the Corporate Institutional Banking business while maintaining awareness and management of operational risk considerations
• Ensure adherence to HSBC's internal control standards, while demonstrating compliance with all relevant internal and external rules, regulations, and procedures.
• In delivering the business objectives the role holder must operate with integrity and adhere to the Business Principles and Values of HSBC

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level