Relationship Manager

Fiserv•Ottawa, TX

About The Position

At Fiserv, we enable clients to move money and data securely and efficiently through innovative payments and financial services technology. The Relationship Manager will own a book of business focused on client retention and expansion. You will partner with clients and internal teams to align Fiserv solutions to client strategy and drive measurable outcomes.

Requirements

3+ years of experience in account management or strategic relationship management with large, complex clients.
3+ years of experience in negotiating commercial contracts and enterprise agreements.
Bachelor's degree and/or an equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Familiarity with the financial institution landscape and regulatory environment.
Proven track record driving incremental revenue growth within existing accounts.
Demonstrated experience negotiating large, complex contracts.
Experience working with onboarding, implementation, or professional services teams.

Responsibilities

Manage a portfolio of strategic enterprise accounts, acting as the primary client advocate for retention, risk mitigation, and revenue growth.
Proactively identify client needs, prepare proposals, and design solution recommendations using Fiserv product suites to increase client value and adoption.
Build and maintain relationships with decision-makers and influencers at all levels to safeguard relationships and surface expansion opportunities.
Coordinate cross-functional Fiserv teams (product, operations, implementation, risk, finance) to resolve issues, review monthly performance, and implement corrective actions to control liability.
Lead contract renewals as client agreements near expiry.
Track account health, revenue performance, and churn drivers to inform strategic plans and escalation paths.

Benefits

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits