Relationship Manager

GO RENTALS•Palm Springs, CA

6d•$65,000 - $75,000

About The Position

Go Rentals – the only Forbes Travel Guide Elite Car Rental Company – is seeking a passionate, driven, and service-obsessed Relationship Manager to lead one of our most prestigious partnerships. This isn’t just a job – it’s an opportunity to elevate excellence at the intersection of luxury hospitality and private aviation. The Opportunity As our Relationship Manager, you’ll serve as the strategic leader and primary liaison, ensuring flawless service delivery across Go Rentals locations. You’ll collaborate with executive stakeholders, coordinate multi-site operations, and maintain unmatched service standards for one of our most high-profile clients. If you thrive in a high-touch, dynamic environment and are energized by travel, operations, and relationship management, we want to meet you.

Requirements

A confident communicator and relationship-builder with 2+ years in operations, client services, or account management – ideally in aviation, luxury hospitality, or travel.
A poised professional who shines under pressure, adept at balancing client satisfaction with operational efficiency.
A strategic thinker who’s data-driven, detail-oriented, and capable of crafting insight-driven solutions.
A natural leader with high EQ, team-first values, and a deep commitment to exceptional service.
Tech-savvy with strong proficiency in Microsoft Office and comfort using CRM and reporting tools.
Willing and able to travel nationwide to drive impact and foster deep, lasting relationships.
2+ years of experience in operations, client services, or national account management (Preferably within hospitality, travel, or aviation industries)
Ability to manage large-scale, multi-location client operations with consistent outcomes
Excellent communication, organizational, and interpersonal skills
Experience presenting to clients and executive stakeholders
High level of professionalism, discretion, and accountability - (Especially when working with high-profile clientele)
Strong analytical and problem-solving skills; (Ability to make sound decisions using data and field intelligence)
Proficiency in Microsoft Office Suite, RentWorks, and CRM - (CRM and dashboard reporting tools a plus)
Valid driver’s license and solid driving record at Go Rentals
Ability to travel nationally (25%–35%)
Authorization to work in the United States
Self-starter with a proactive approach and strong follow-through
Commitment to ethics, excellence, and elevated service standards
Sound judgment with the ability to make timely and informed decisions
Creative, flexible, and innovative mindset with strong team collaboration
Confident in presenting and training individuals and diverse groups
Adaptability and enthusiasm for fast-paced, evolving priorities
Support of local management and leadership for a promotion to service a Key Account

Responsibilities

Lead with Impact: Execute flawless nationwide service delivery aligned to JSX’s elevated expectations and service-level agreements.
Own the Relationship: Act as the key liaison to Partners national team – overseeing communication, client satisfaction, and strategic alignment.
Drive Performance: Monitor KPIs, manage reporting, and identify optimization opportunities to enhance client outcomes.
Train & Elevate: Equip Go Rentals locations with client-specific knowledge, service protocols, and brand alignment.
Ensure Compliance: Partner with Safety, Compliance, HR, and Operations to guarantee adherence to all regulatory and client requirements.
Be Present: Travel to Go Rentals locations for high-profile events, launches, and audits – reinforcing relationships and operational excellence.