Relationship Manager

Bank of America • Charlotte, NC

7d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Role Description: The Relationship Support Manager is part of a team responsible for steering the lifecycle management and performance metrics of portfolios within Core Technology Infrastructure's comprehensive process inventory and ensuring compliance with the Enterprise Process Management and Global Operational and Compliance Risk Management Policies, Standards and Processes. This role is responsible for driving and executing internal control discipline and operational excellence to strengthen oversight and management of process health and controls. Job expectations include participating in all related programs, initiatives, and projects to initiate and meet ongoing transformation and modernization objectives. This function supports the Relationship Manager in overseeing client/stakeholder relationships, monitoring the Intake System to ensure process design/improvement requests are acknowledged, tracked, updated, and fulfilled in the appropriate systems of record and governance channels. This includes preparing materials for monthly process reviews, CTI Divisional Governance, SLT bi – monthly updates and KRR, MBR, and QRR routines.

Requirements

• Bachelor Business Administration degree, Project Management, or a related field (MBA or certifications like PMP, or Six Sigma)
• 3+ years in relationship management, project management, or process improvement roles
• Good understanding of the Single Process Inventory (SPI)
• Familiar with Enterprise Process Management (EPM) Policy
• Good understanding on SPI construct – Process, Activity, Risk, Control and Metric (PARCM)
• Working knowledge on setting up a process in Process Owner Portal (POP), aligning activities, review the enterprise risk taxonomies and map to controls
• Understanding on process and control performance, SPI QA metrics & ORCIT
• Review the EPM Data Quality (DQ) scorecard for aligned business. Collaborate with stakeholders to remediate the data quality defects
• Report and pre-empt process, control & metric performance
• Understanding on Inherent Risk Rating (IRR)
• Good understanding on GCOR policy & Challenge remediation
• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Nice To Haves

• Process Enrichment and Governance
• Process design/process improvement experience generating quantifiable productivity gains
• Strong analytical skills and ability to distill insights and themes from large amounts of data
• Ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy
• Ability to communicate clearly at an executive level (written and verbal) and navigate various levels in the organization with the detail appropriate to the forum and audience
• Ability to communicate complex ideas in a clear and concise manner to key stakeholders and across multiple levels
• Strong influencing and relationship building skills
• Highly organized with critical thinking abilities at both the strategic and tactical levels
• High proficiency with Microsoft Excel, PowerPoint, and SharePoint. Experience with PowerQuery, SQL, and Tableau preferred
• Strong sense of urgency to deliver results

Responsibilities

• Provide Single Process Inventory (SPI) subject matter expertise to stakeholders
• Establish and execute formal routines to support the Relationship Manager with ensuring the SLT and process community process needs are met
• Prepare strategic updates to aligned Senior Executive Leadership, and Process Teams
• Facilitate engagement with Process Teams and 2nd line risk partners to proactively manage and mitigate risks associated with the assigned process portfolio
• Identify and execute longer term approach to get off the current intake system (SharePoint) and move toward JIRA or other request/pipeline tool
• Design target state process inventory dashboards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees