Relationship Manager

Corpay • Brentwood, TN

18h • Hybrid

About The Position

Corpay is currently looking to hire a Relationship Manager within our US Vehicle Payment division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will act as a trusted advisor, ensuring client satisfaction, identifying new business opportunities, and fostering long-term partnerships. This role requires excellent communication skills, strategic thinking, and a passion for delivering exceptional customer experiences. You will report directly to the Manager of Account Management and collaborate with strategic account managers.
How We Work
As a Relationship Manager, you will be expected to work in a hybrid work environment. Corpay will set you up for success by providing:
Assigned workspace in Brentwood, TN
Company-issued equipment
Formal, hands-on training

Requirements

• Minimum 2 years' Call Center or Customer service team experience
• Prior Sales, Account Management, or Relationship Management experience
• Ability to work with high-value clients
• Minimum High School or GED required
• Proficiency in Microsoft Office and Excel

Nice To Haves

• Bachelor’s Degree or equivalent work experience preferred
• Salesforce knowledge is a plus

Responsibilities

• Identifying opportunities for upselling, cross-selling, and expanding client accounts.
• Building outbound campaigns that add value to the customer’s existing product offering
• Analyzing data, reporting, and trends of managed base performance
• Providing additional support to Strategic Account Managers in objection handling during upsell and cross-sell, as well as serve as a point of escalation to assist in upsell and cross-sell conversions
• Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components
• Conducting regularly scheduled calls, presentations to review business performance, including training and education
• Preparing and presenting solutions in advance to retain relationships
• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
• Interacting effectively with internal departments to support customer base
• Introducing and promoting other Corpay products to satisfied client base, promoting lead generation to the Account Development Team
• Retaining client base of accounts and associated revenue through an appropriate level of contact with clients
• Troubleshooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration
• Developing professionally, improving performance, and understanding the tools in place and maximize their use
• Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential
• Serving as key contributor in developing and testing new processes and procedures that enhance the user's experience
• Acting as a change agent
• Developing and nurturing strong relationships with clients to ensure satisfaction and long-term engagement

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prize

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED