Relationship Manager

Fiserv • New York, NY

1d

About The Position

As a key member of the Healthcare & Insurance vertical at Fiserv, the Relationship Manager will drive growth by delivering tailored merchant products and sophisticated payment solutions to a diverse portfolio of industry providers. This role involves taking ownership of a comprehensive suite of offerings, including Acquiring, Surcharging, Biller Products, and OmniChannel solutions, while ensuring security and efficiency through Encryption/Tokenization and Fraud Mitigation strategies. It is a highly collaborative position requiring sharp business acumen to align with stakeholders across Sales, Product, and Finance. The ideal candidate is a strategic negotiator with a proven track record in business development and deep experience navigating the unique complexities of the healthcare and insurance service sectors.

Requirements

• Bachelor’s degree or a combination of work, education, and military experience.
• Minimum of 6 years of experience within Relationship Management
• Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.
• Experience working in the financial/technology industry.

Nice To Haves

• Knowledge of Fiserv systems is helpful, including Salesforce or a similar eCRM tool.
• Ability to influence others at multiple levels internally and externally (who do not have a direct reporting line to this VP) and work collaboratively across teams to lead others who do not formally report to this person to drive results.
• Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals, and generate results on time.
• Strong analytical and critical thinking skills with a focus on analyzing metrics to determine client strategy/approach.
• Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously with timely follow-up, both autonomously and as part of a team.
• Highly proficient in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.
• Fundamental knowledge of computer systems, including host-based systems, especially financial data processing systems, is highly desirable.

Responsibilities

• Serve as the central point of contact for clients and internal teams (Sales, Marketing, Management) to streamline communication and operational resources.
• Develop and execute comprehensive account plans focused on profitable deal constructs and innovative partnerships to drive incremental revenue.
• Identify and build a robust pipeline of opportunities aimed at increasing partnership profitability and overall contribution margins.
• Lead high-stakes contract renegotiations and renewals to secure long-term partnerships and deliver profitable outcomes.
• Cultivate multi-level client relationships and leverage internal Fiserv networks to influence and implement growth initiatives.
• Meet or exceed assigned sales quotas through proactive renewals and the cross-selling of products in collaboration with Subject Matter Experts (SMEs).
• Drive "Likely to Recommend" scores and maintain retention through proactive issue resolution and deep strategic alignment.
• Manage daily maintenance for the client portfolio under limited direction, ensuring all corporate goals for profit and customer satisfaction are met.

Benefits

• Eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior