Relationship Manager

Team Select Home Care • Austin, TX

2d • Onsite

About The Position

The Relationship Manager (RM) is responsible for coordinating care and operations for a patient population in an office within a region of the Long-Term Home Health/PDN Division (TS2). Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in-home care. Founded in 2008, their mission is to change lives for the better, advocating for families in need, treating patients like heroes, and empowering team members to make a meaningful difference every day. They specialize in long-term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient-centered approach. The company's commitment to excellence is reflected in everything they do, from the way they care for their patients, to how they support their team. They believe that their employees are the heart of their mission, and they are dedicated to employee growth and well-being, offering opportunities for continuous training, career advancement, and professional development.

Requirements

• High School Diploma required
• Minimum of 1 year management experience in healthcare field
• Working knowledge of Microsoft Office including Outlook, Excel, and Word

Nice To Haves

• Bachelor’s degree in Business
• Management experience in Home Health

Responsibilities

• Ensures the needs of the agency and the patients are met through appropriate scheduling, staffing, recruiting, and hiring
• Meets recruiting goals as assigned by DOO
• Responsible for referral/intake process to include onsite visits
• Ensures insurance eligibility and proper authorizations
• Responsible for creating, maintaining, and taking on-call responsibilities
• Attends in services as requested
• Works closely with the local Director of Nursing, Case Manager, and field staff to coordinate operations and clinical care
• Ensures accurate processing of payroll through verification with clinical staff
• Assists DOO in achieving financial metric goals
• Demonstrates knowledge and adherence to the policies and procedures and holds staff accountable for carrying out the duties outlined in the manuals, state and federal regulations, and company best practices and processes
• Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
• Meets all deadlines on special projects as assigned
• Maintains confidentiality of all employees, patient/client PHI and company issues
• Performs all other job duties as assigned

Benefits

• Select Family Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k)
• Referral Program
• Salary with bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees