Rehabilitation Clerical Aide

American Addiction Centers•Germantown, WI

23h•Onsite

About The Position

The Rehabilitation Clerical Aide position is located at Aurora Sports Health Germantown, which is part of Advocate Health. This is a part-time role, requiring 28 hours per week, and is eligible for benefits. The responsibilities are split 50% patient care and 50% administrative duties. Advocate Health is the third-largest nonprofit, integrated health system in the United States, formed by the combination of Advocate Aurora Health and Atrium Health. It operates under the names Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Advocate Health is recognized as a national leader in clinical innovation, health outcomes, consumer experience, and value-based care, with specialized expertise in areas such as cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal programs. Headquartered in Charlotte, North Carolina, the system serves nearly 6 million patients, conducts hundreds of clinical trials, and employs 155,000 teammates across 69 hospitals and over 1,000 care locations. It also boasts one of the nation's largest graduate medical education programs. Advocate Health is committed to providing equitable care and contributes over $6 billion in annual community benefits. The aide's primary function is to support the efficiency of Licensed Therapy Providers and ensure the smooth operation of the rehabilitation department.

Requirements

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
High School Graduate.
Typically requires 1 year of experience in health care, public relations or health care education.
Demonstrated customer service skills.
Strong communication and organizational skills.
Ability to engage people in a warm and positive way.
Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.
Ability to wear protective clothing as needed (due to exposure to electrical and chemical hazards as well as blood and body fluids).
Ability to operate all equipment necessary to perform the job.

Responsibilities

Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department.
Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
Communicates well with patients and therapists, anticipates patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner.
Coordinates patient appointments with other areas or physician offices as needed.
Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
Maintain department files, binders, records, logs, etc.
Process billing/reimbursement forms and other department records.
Completes insurance verifications and authorizations.
Tracks and follows up on need for reauthorizations.
Monitor the therapy environment to ensure it meets patient experience standards.
Orders, stocks, and organizes therapy equipment and supplies.
Stocks and disposes linens as appropriate.
Monitors department office equipment and troubleshoots minor problems.
Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards.
Performs routine maintenance/safety checks and completes work orders.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on call, and more based on a teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.