REHABILITATION AIDE

SouthEast Alaska Regional Health Consortium (SEARHC)•Juneau, AK

7d•$25 - $27•Onsite

About The Position

This position is based in settings where both positions—Rehabilitation Aide (RA) and Activities Aide (AA)—exist. The RA/AA provides a broad array of duties within an activity program that meets physical, mental, psychosocial needs and interests of residents. This employee performs in a professional manner, respects confidentiality, and demonstrates qualities endorsed by following the seven Standards for Service Excellence outlined in the SEARHC Human Resources Manual. When functioning as an RA this employee supports rehabilitation services providers in their care of SEARHC patients by facilitating patient flow within the rehabilitation department. Responsibilities include ensuring the clinic space and individual treatment rooms are clean and well stocked, assisting providers with transitioning patients in the clinic, and assisting as directed with therapeutic exercise and other modality treatments. Responsibilities may additionally include assisting the office staff as directed by answering telephones, scheduling appointments, completing patient registration, and checking patients in. Rehabilitation Services is a core service provided by SEARHC. This employee is required to multi-task while demonstrating excellent customer service skills. The position requires efficiency, accuracy, concentration, and the ability to manage interruptions and competing demands. This job can involve working in a small space, at a demanding pace, with a variety of people and, sometimes, difficult personalities and situations. Good judgement, tact and interpersonal skills are necessary to maintain positive working relationships between patients and co-workers. This job involves potential risks that the Aide must work to avoid to the extent possible. Exposure to infectious organisms is possible; use of precautions and appropriate protective equipment is necessary. Latex may be present in the workplace. The RA/AA works to understand residents’ needs and uses resources within the department to facilitate the scheduling process, assuring both resident care and department efficiency. This employee remains current in software interfaces. The RA/AA models professional customer service to both residents and providers and ensures a positive working environment. This position significantly impacts delivery of care, outcomes of health, function and well-being, customer satisfaction and reimbursement for services. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Requirements

CPR certified or must obtain within three months of hiring/employment
Basic Life Support with 45 days of hire
High School Diploma or equivalent
Clinical Competency required within 3 months of hire and every three years
High Risk Competency required within 3 months of hire and every year
Demonstrated proficiency with computers and multiple software interfaces such as Microsoft Office, RPMS, etc.
Working understanding of human nature and cultural diversity.
Considerable knowledge of hospital-based systems, processes and technological tools used for scheduling, ordering, billing, coordination of care, and documentation.
Working understanding of human physical performance sufficient to supervise routine exercise/activity within limits of safety and report concerns or findings appropriately.
Skills in Customer service skills.
Skills in expressing self clearly and effectively in spoken and written communication, such as patient greetings, phone etiquette, progress notes, training with providers and assisting care for residents.
Networking with other coworkers to remain current in recent trends of customer service throughout the consortium.
Skill to safely set up, monitor, and assist in patient care including transfers, gait, modalities (ex. paraffin wax, hot/cold packs), exercise equipment and exercise routines.
Skills utilizing information technology. Proficiency with computers including multiple software applications and interface with multiple programs. Uses of new technologies such as laptops, tablets, and imaging devices.
Must have the ability to communicate effectively with residents, families, community members and non-Rehabilitation Services Department service professionals, persons of any level of understanding including the ability to translate common Rehabilitation Services Department services into simple oral language that others can understand.
Must have the physical ability to assist in resident care while keeping residents and self safe, allowing the Aide to work effectively with residents as directed by the therapist(s).
Must have the ability to exercise sound judgment in all aspects of employment such as resident care, workplace safety and employee relations.

Nice To Haves

2 years’ experience with direct patient care preferred.

Responsibilities

Interacts, communicates, and collaborates with team members to maximize group effectiveness.
Maintains confidentiality following SEARHC policy and HIPAA regulations.
As directed by a therapist, assists patients in transfers, gait, and exercise routines.
May administer some therapy modalities or supervise patients during exercise consistent with training, experience, and the patient’s plan of care. Care may take place in multiple areas including the Rehabilitation Services gym, hallways, and various locations in the clinic.
Assists providers with administrative manners and clinic operations as appropriate.
Utilize the hospital computer system to obtain patient information, as well as keep abreast of hospital directives, and in general participate in the timely and efficient flow of information.
Provides summary of results, statistics, and metrics as required by management.
Attends hospital training for currency in software mechanisms and interface.
Keeps current with knowledge of the position and participate as a learner or teacher in clinical education, in-services, etc.
Performs office functions including, but not limited to, receiving and directing calls on a multiple line telephone system, providing assistance to callers and in clinic patients/clients, and completing registration and scheduling functions.
Maintains cleanliness of the clinic on regularly scheduled intervals outlined by infection control policies and as needed.
Performs inventory control of all stocked items including dispensable supplies, office supplies and clinic supplies. May be responsible for ordering supplies stocked in the warehouse and from local vendors. Will be responsible for notifying providers of inventory levels for clinical supplies.
Assists providers in therapy case management as appropriate.
Treats all calls/callers in a professional manner while maintaining confidentiality.
Receives, sends, and prioritizes calls, faxes, requests from patients, incoming information, referring physicians, and/or clinic staff and schedules appropriate appointments in the scheduling system.
Responsible for the execution of activities as prescribed or suggested by Physical Therapist, Occupational Therapist and/or Speech Language Pathologist.to meet resident’s specific needs, to include large group, small group, and individual participation.
Maintains documentation as required by State and Federal regulations. This documentation may include the patient’s physical condition, interventions, and reactions to care.
Assures personnel and staff compliance with all State and Federal regulations including blood-borne pathogens, infection control, use of hazardous material, and fire safety.
Assures personnel and staff compliance with Residents’ Rights.
Composes monthly contributions, including the monthly Activities calendar, passes out newsletter, and posts daily contributions on menu board and date board.
May be asked to escort resident(s) to hospital and community activities or appointments by ambulation with gait belt and appropriate assistive devices as needed and/or by hospital or community transportation (i.e., Senior Van, Community Ride bus, SEARHC vehicle).
May administer some therapy modalities (i.e., ice or heat) or supervise residents during exercise consistent with training, experience, and the patient’s plan of care. Care may take place in multiple areas including the Rehabilitation Services gym, hallways, and various locations in the hospital assisting therapists.
Performs other duties as assigned.