Rehab Sales and Service Representative
About The Position
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With nearly 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. The Rehab Sales and Service provides customer service and technical support to assigned customers through regular onsite calls. Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.
Requirements
- Strong communication skills required to maintain relationships with all levels of personnel at all customer locations.
- Ability to gather data, compile information, and prepare reports
- Strong PC skills with a working knowledge Microsoft Office suite, with strong skills in MS Excel, MW Word and PowerPoint.
- Effective oral/written communication skills.
- Excellent interpersonal skills.
- HS degree; college degree a plus
- Valid driver’s license and reliable mode of transportation
- 1 -2 years working in a large hospital environment required
Nice To Haves
- Knowledge of billing and collection procedures is a plus.
- Knowledge of DME products and industry preferred.
- Experience in procurement or materials management role preferred
Responsibilities
- Restock cabinets and track materials to meet customer requirements.
- Support customers in management of Patient Notification Forms and other required paperwork.
- Perform cycle count on each cabinet 1-2X a week
- Cabinet maintenance including: Ensuring cabinet tidiness and appearance Adding/deleting products as necessary
- Perform cabinet reconfigurations & relocation
- Trouble shoot issues with cabinet; elevate complex issues to Omincell or Account Manager
- Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes
- Function as lead role in monitoring, reporting and reducing inventory.
- Log issues on shipment issues or mis-pick issues.
- Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments.
- Elevate problems to Account Manager as necessary.
- Assist with installations as needed
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
