Sales and Service Representative
About The Position
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! As a Sales & Service Rep you will deliver quality service and insurance recommendations to current and prospective Markel customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided and there is no outbound cold calling. As a Sales & Service Rep you will deliver quality service and insurance recommendations to current and prospective Markel customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided and there is no outbound cold calling. Responsibilities include: Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary. Convey information efficiently, effectively, and appropriately to meet the needs of the customer. Strive for first call resolution to provide “best in class” service. Sales & Service Representatives are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding Qualifications/Skill sets: Ability to work in a fast-paced team environment Dedicated to providing a positive customer experience Communicate clearly and professionally over the phone Strong technical background/ability to multi-task in several systems at once Willingness to learn new material and systems/applications Accountable and reliable
Requirements
- This position requires a Property & Casualty Insurance license
- High school diploma or equivalent; some college is a plus!
- 1 or more years of prior customer service experience preferred
- Demonstrated job stability and attendance records
- Solid computer, grammar and multi-tasking skills
- Comfort with a high-volume service center.
- Must have Property & Casualty license to work remote outside of Markel office locations.
- Markel locations are Milwaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV.
- If located near Markel office location, Hybrid work schedule is required.
- US Work Authorization
- US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Nice To Haves
- some college is a plus!
Responsibilities
- Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
- Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
- Strive for first call resolution to provide “best in class” service.
- Sales & Service Representatives are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding
Benefits
- In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
- We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
- All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
- We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
