Rehab Clerical Aide - Outpatient Physical Therapy

Advocate Health and Hospitals Corporation•New Berlin, WI

1d•Onsite

About The Position

The Rehab Clerical Aide supports the efficiency of Licensed Therapy Providers and ensures the smooth functioning of the rehabilitation department. This role involves direct patient contact activities under supervision, such as patient positioning, transfers, application of therapeutic modalities, and assisting with routine exercises and gait training. The aide is also responsible for improving therapist efficiency by initiating patient treatments and problem-solving. Key administrative duties include patient registration, scheduling, cashiering, admitting, and follow-up, as well as coordinating appointments with other departments or physician offices. The position requires performing reception and clerical tasks like answering phones, managing messages, greeting patients, handling billing, faxing, photocopying, assembling medical records, and processing mail. Additionally, the aide reviews therapy orders in the electronic medical records system, maintains department files, processes billing/reimbursement forms, completes insurance verifications and authorizations, and tracks reauthorizations. The role also involves monitoring the therapy environment to meet patient experience standards, ordering, stocking, and organizing therapy equipment and supplies, managing linens, troubleshooting minor office equipment problems, and cleaning/disinfecting gym/treatment areas and equipment according to established standards. Routine maintenance/safety checks and work order completion are also part of the responsibilities.

Requirements

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
High School Graduate.
Typically requires 1 year of experience in health care, public relations or health care education.
Demonstrated customer service skills.
Strong communication and organizational skills.
Ability to engage people in a warm and positive way.
Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.

Responsibilities

Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department.
Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
Communicates well with patients and therapists, anticipants patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner.
Coordinates patient appointments with other areas or physician offices as needed.
Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
Maintain department files, binders, records, logs, etc.
Process billing/reimbursement forms and other department records.
Completes insurance verifications and authorizations.
Tracks and follows up on need for reauthorizations.
Monitor the therapy environment to ensure it meets patient experience standards.
Orders, stocks, and organizes therapy equipment and supplies.
Stocks and disposes linens as appropriate.
Monitors department office equipment and troubleshoots minor problems.
Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards.
Performs routine maintenance/safety checks and completes work orders.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program