Rehab Clerical Aide - Outpatient Physical Therapy

American Addiction Centers•New Berlin, WI

1d•Onsite

About The Position

This Rehab Clerical Aide position at Aurora St. Lukes Medical Center - Outpatient Rehabilitation in New Berlin is a part-time role, 20 hours per week, with clinic hours from 7:00 am to 6:30 pm, specifically requiring work on Fridays from 7:45 am-4:30 pm. The role is crucial for supporting the efficiency of Licensed Therapy Providers and ensuring the smooth operation of the rehabilitation department. Responsibilities include direct patient contact activities under supervision, such as patient positioning, transfers, application of therapeutic modalities, and assisting with exercises and gait training. The aide will also improve therapist efficiency by initiating patient treatments and employing problem-solving strategies. Key administrative duties involve patient registration, scheduling, cashiering, admitting, and follow-up, as well as coordinating appointments with other departments or physician offices. The role encompasses general reception and clerical tasks like answering phones, managing messages, greeting patients, billing, faxing, photocopying, assembling medical records, and handling mail. Additionally, the aide reviews therapy orders in the electronic medical records system, maintains department files, processes billing/reimbursement forms, completes insurance verifications and authorizations, and tracks reauthorizations. The position also involves monitoring the therapy environment for patient experience standards, ordering and organizing therapy equipment and supplies, managing linens, troubleshooting minor office equipment issues, and performing cleaning and disinfection of gym/treatment areas and equipment. Advocate Health, the parent organization, is the third-largest nonprofit, integrated health system in the United States, employing 155,000 teammates across 69 hospitals and over 1,000 care locations. It is headquartered in Charlotte, North Carolina, and is recognized for clinical innovation, health outcomes, and value-based care, with a strong commitment to providing equitable care and over $6 billion in annual community benefits.

Requirements

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
High School Graduate.
Typically requires 1 year of experience in health care, public relations or health care education.
Demonstrated customer service skills.
Strong communication and organizational skills.
Ability to engage people in a warm and positive way.
Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.

Responsibilities

Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department.
Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
Communicates well with patients and therapists, anticipants patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner.
Coordinates patient appointments with other areas or physician offices as needed.
Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
Maintain department files, binders, records, logs, etc.
Process billing/reimbursement forms and other department records.
Completes insurance verifications and authorizations.
Tracks and follows up on need for reauthorizations.
Monitor the therapy environment to ensure it meets patient experience standards.
Orders, stocks, and organizes therapy equipment and supplies.
Stocks and disposes linens as appropriate.
Monitors department office equipment and troubleshoots minor problems.
Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards.
Performs routine maintenance/safety checks and completes work orders.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much much more – so you can live fully at and away from work
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program