Regulatory Specialist III - 79010394

State of Florida • Largo, FL

2d

About The Position

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail. This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department.

Requirements

• Must have experience or knowledge of processing applications in compliance with local, state or federal guidelines; and
• Must be proficient in Microsoft Office Suite; and
• Must have a working knowledge of DBPR licensing business processes.
• Knowledge of application requirements, including Florida Statutes, Board and Department rules, and educational programs.
• Ability to compile, organize and analyze data.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively and efficiently both verbally and written.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Knowledge of the department's document imaging and licensing systems.
• Basic knowledge of Microsoft applications.
• Basic grammar skills.

Responsibilities

• Independently reviews applications and supporting documents assigned through the department's document imaging system to determine applicants' qualifications for examination, certification, licensure or registration in accordance with the laws and rules.
• This includes license renewals and requests to change addresses, names and statuses, and responds to complex problems escalated to the Bureau from the Customer Contact Center.
• Provides exemplary customer service to both internal and external customers when giving directions on application processing requirements.
• Conducts research that requires extensive, higher level knowledge, knowledge of operating systems as well as business process requirements within the single licensing and document imaging systems.
• Processes applications by utilizing the department's licensing system.
• Provides applicants personal guidance regarding applications in writing and makes verbal contact with the applicant as necessary.
• Performs quality checks on applications prepared for board and committee meetings and maintains the respective lists by utilizing various software.
• Prepares applications for board and committee meetings.
• Assists with training employees.
• Develops and maintains training material, sample applications, and training tools, using various software.
• Participates in meetings and attends training sessions as scheduled.
• Participates in the testing of new application software and changes in processing procedures.
• Reports events, errors or trends to supervisor.

Benefits

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees