Regulatory Operations Lead

Airbnb

4d•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth. The Difference You Will Make: As a Regulatory Operations Lead, you will bring specialized experience in regulatory operations, and the ability to advise and guide cross-functional teams across geographies on varied regulatory frameworks. You will lead with influence, through structure ambiguity, and drive innovation that enables scalable, product focused regulatory solutions. You will be responsible for driving the delivery of centrally run strategic programs, while also defining and executing localized strategies that play a key role in accelerating Airbnb's growth and retention efforts. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.

Requirements

10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields.
Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.
Experience building scalable technical solutions and processes to mitigate regulatory risks.
Experience designing and operationalizing regulatory workflows.
Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences.
Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.
Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.

Responsibilities

Lead the strategic development and execution of highly scalable regulatory programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
Lead end-to-end execution of complex regulatory programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence..
Translate emerging regulatory trends into actionable business strategies for senior leadership.
Partner with cross-functional technical partners to design systems and tooling that enable proactive, automated compliance solutions.
Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies.
Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.
Serve as the primary liaison and operational architect for your jurisdictions, establishing operational rhythms and ensuring alignment among cross-functional stakeholders while maintaining comprehensive project documentation.
Oversee product assurance initiatives with a global perspective, ensuring meticulous attention to detail without compromising agility.
Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.