Lead Specialist, Regulatory Policy Operations

ReSource Pro•Orlando, FL

2d•Hybrid

About The Position

As a Lead Specialist, Regulatory Policy Operations at MIS, a ReSource Pro Company, you will be responsible for delivering regulatory expertise, client service excellence, and end-to-end ownership of complex implementations and product enhancements. This role operates at the intersection of insurance regulation, software product configuration, and client engagement—translating evolving regulatory requirements into scalable system solutions while driving high client satisfaction. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. This role is based at the MIS office in Maitland, FL with the option for hybrid work arrangements after training period.

Requirements

Bachelor's degree in Technology, Business or related field
7-10 years' work experience in commercial P&C insurance; Deep understanding of insurance regulatory environments and policy rating systems
1-3 years' experience in software testing; Experience working within software development lifecycles, including testing and release management
3+ years' experience mentoring and/or training team members
Robust Project Management experience
Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders
Strong analytical mindset with a focus on continuous improvement and operational excellence
Demonstrated ability to troubleshoot and resolve complex client issues with a consultative approach
Ability to learn and adapt quickly in a fast-paced environment

Responsibilities

Lead the evaluation and interpretation of evolving insurance regulations, translating regulatory impacts into scalable product features, bureau updates, and client-specific system solutions.
Partner with technical teams to define design considerations and ensure alignment between regulatory requirements and system capabilities; Develop clear, comprehensive written specifications outlining required programming changes, testing scenarios, and implementation strategies.
Serve as a subject matter expert and escalation point for mid-to-high complexity client business and technical issues, ensuring timely resolution and proactive communication.
Analyze service trends and recurring issues, identifying root causes and recommending corrective actions to improve client satisfaction and retention.
Lead the maintenance and continuous enhancement of policy rating systems by integrating regulatory updates, bureau changes, and client-driven enhancements.
Design and oversee execution of comprehensive test plans to validate functionality, data integrity, and compliance; Perform release management activities, ensuring all phases of the software development lifecycle are documented, tested, and executed effectively.
Validate system changes prior to release, ensuring alignment with client expectations and regulatory standards.
Independently lead onboarding and implementation of new clients, including those with mid-to-high complexity requirements.
Direct requirements gathering activities, ensuring accurate documentation of user needs, workflows, and acceptance criteria.
Develop and manage detailed project plans, including scope, timelines, milestones, and risk mitigation strategies; Monitor project progress using defined metrics and dashboards, proactively addressing delays, risks, and resource constraints
Drive successful delivery outcomes by ensuring implementation quality, stakeholder alignment, and positive client experience; Lead the identification and evaluation of service gaps and operational inefficiencies, driving cross-functional process improvement initiatives.
Leverage performance data and KPIs to drive continuous improvement and provide strategic recommendations.