Regular Usher (Seasonal Part-Time)
About The Position
The David H. Koch Theater at Lincoln Center (DHKT) opened in April 1964 as the New York State Theater. The theater was designed by the renowned architect Philip Johnson, built with funds from the State of New York, and given to the City of New York as a home for performing arts organizations. Today, the theater is home to the New York City Ballet as well as a growing number of national and international touring performing arts groups. The DHKT Front of House Team consists of Directors, Ticket Takers, and Ushers. The Front of House team is under the direction of the Event Operations Manager and scheduled and supervised by the Front of House Coordinator. The Regular Usher position is a union supported position affiliated with the IATSE Local 306 Usher & Ticket Taker union. Candidates for the Regular Usher position are required, as a condition of employment to be members in good standing with the Local 306 Usher & Ticket Taker union. This is a seasonal part-time position based on the David H. Koch Theater schedule of performances.
Requirements
- Must have a professional and friendly demeanor.
- Must have relevant professional experience, previous work as an usher in a similar venue required. Experience as a DHKT substitute usher preferred.
- Must possess strong customer service skills/etiquette, excellent verbal communication skills, and the ability to work well with a diverse clientele.
- Must be able to work as a team player and keep calm under pressure while handling customer service issues.
- Familiarity with the Americans with Disabilities Act a plus.
- Must be able to work a flexible schedule including days, nights, weekends, and holidays.
- Must be willing and able to assist with emergency evacuations and maintain knowledge of all venue fire and emergency evacuation procedures.
- Member in good standing with Local 306 Usher & Ticket Taker union.
Responsibilities
- Welcome, assist, and guide patrons with a friendly demeanor during assigned performances and events.
- Maintain a visible and accessible presence in the theater ensuring patron comfort and safety.
- Proactively anticipate patron needs and respond in a courteous manner.
- Assist with seating late arrivals.
- Liaise between venue guests, patrons, Directors, Ticket Takers, Ushers, Event Operations Manager, FOH Coordinator, and other key stakeholders.
- Distribute programs and inserts to patrons as assigned.
- Recognize and evaluate customer service issues, appropriately escalate issues to management as needed.
- Ring chimes during intermission as assigned.
- Ensure compliance with all venue policies and procedures.
- Other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
