Registration Team Lead

Carvana • Tempe, AZ

3d

About The Position

The Team Lead, Registration , will drive individual development and team success through constructive coaching and results-oriented motivation. This individual will work closely cross-functionally to ensure that our Registration team performs to the best of their ability. We are looking for someone who is passionate about coaching, has knowledge of the Carvana customer experience process, and is willing to be in the trenches with their team.

Requirements

• 2+ years of supervisory/leadership experience.
• College Degree Preferred
• High School Diploma, GED, or equivalent education required.
• Ability to communicate clearly and concisely, both internally and externally.
• Ability to effectively delegate tasks to team members.
• Ability to multitask and prioritize effectively.
• Ability to diagnose and resolve complex issues.
• Experience working with all levels of management.
• Strong ability to coach and motivate others.
• Experience with strategic planning and process improvement.
• Successful track record of guiding teams to exceed goals.
• Strong customer relations skills.
• Strong project management skills.
• Excellent interpersonal and leadership skills.
• Ability to work variable schedule(s) as necessary.
• Ability to perform the job safely.
• Must be able to read, write, speak, and understand English.

Nice To Haves

• Experience with Tableau or other reporting tools

Responsibilities

• Provide mentoring and accountability to team members and succession planning through appropriate coaching and leadership development.
• Proactively communicate information to team members, providing a clear understanding of expectations, performance measures, and goals.
• Promote an environment that fosters and ensures all specialists meet or exceed all Carvana standards.
• Work with management to define department goals and objectives to improve the overall customer and employee team experience.
• Builds and grows strong relationships with multiple departments and necessary stakeholders.
• Oversees multiple markets and makes sure staffing meets that demand.
• Partnering with the Regulatory Legal Team to develop strategic plans, goals, and objectives, ensuring alignment with local and state guidelines.
• Identify, implement, and revamp processes to optimize efficiencies.
• Assist with interviewing, selecting, and onboarding a team of Specialists.
• Address and effectively manage complex and sensitive customer-facing issues.
• Proactively communicating with leadership regarding business performance, the impact of decisions on customers, and potential risks to the business.
• Be a continuous positive force within the office, creating strong morale and spirit throughout the team.
• Embody Carvana's culture and values while holding teams accountable with fairness and consistency.
• Maintain and produce daily, weekly and monthly reports of quality metrics and respective targets and goals.
• Other duties as assigned.

Benefits

• Full-Time Salary Position
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees