Patient Registration Team Lead

OhioHealth • Atlanta, GA

3d • Onsite

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: Full time Team Lead Position at Grady Memorial Hospital. Hours are 3p-11:30p Working weekly Tuesday, Wednesday, Thursday, Friday and Saturday off Sunday and Monday. Assist patients/families with financial arrangements for hospital charges prior to admission, in-house, and at discharge; identifies those persons who may be in need of financial assistance or eligible for assistance from outside agencies. Answers questions and handles problems to resolve concerns of patients, such as incorrect insurance information or payment posting errors. Follow-up with correspondence or calls to patients. Assists patients with cost information. Responsible for training new staff. Serves as lead to lower level Patient Registration Reps for questions and problems. May serve as lead to lower level office and registration staff.

Requirements

• High School or GED (Required)
• Excellent customer service skills.
• Knowledge of worker s compensation and health insurance.
• Familiarity with medical terminology.
• 1-2 yrs. related Experience .

Responsibilities

• Assists in supervising Patient Registrars and Scheduling/Bed Management Coordinators; assists in training new employees, performs training sessions for each new employee, attends workshops and seminars to maintain knowledge of current registration trends.
• Assists in distribution of work among employees to ensure patients are registered efficiently and promptly; assists in processing employee's pay records, schedules vacations, and schedules to cover for those on vacation or out due to illness.
• Assists in supervision and responsibility for completion of all interviewing and clerical tasks required to obtain registration information and to process patient registrations; mails patient questionnaire and updates each patient reservation file maintaining accurate patient records prior to patient arrival to ensure efficient registration of patients at time of admission; pre-registers patient by phone and from computer database, prints pre-registration packets, prepares charts and arm bands. Contacts patient, guarantor/third party Payor. Confirms medical coverage benefits and insurance information.
• Interviews incoming patients and records information. Assists in training of patient flow to determine number of staff needed to address patient registration needs; interviews patient to obtain identifying information and applies data in computer database.
• Performs duties of Bed Scheduler. Takes reservations by phone for patients from physicians; coordinates cancellations and rescheduling with Bed Control; takes calls from various areas of the hospital regarding admission or transfer; prepares new armbands for patients; may perform duties of bed scheduler in assigning beds, making transfers, recording releases, births and deaths and completing bed requests. May work in multiple work areas performing registration related duties.
• Assists in supervision of decentralized Registration sites ADS/OPS, Endoscopy, others as developed d ; responsible for opening ADS/OPS registration center each weekday morning and preparing hospitality functions; assists in supervision of processing paper registrations and maintaining communication channels with departments. Assists in supervision of managing recurring department accounts.
• Performs other related Registration department functions. Assists in completion of statistics reports for department. Assists in ordering department supplies and maintaining control of supplies. Assists with all equipment maintenance and repair, and initiating steps to correct computer software problems. Works system reports and notifies staff of error.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees