Specialist-Registration I - Sleep Lab

IU Health • Indianapolis, IN

7h • Onsite

About The Position

The Sleep Lab is seeking a compassionate, organized, and customer‑focused Registration Specialist to support our fast‑paced clinical environment. In this role, you will be the first point of contact for patients and visitors—ensuring a smooth, welcoming experience from check‑in to check‑out. You will work closely with a dedicated team including registration specialists, medical assistants, nurses, providers, and leadership.
If you enjoy helping others, are tech‑savvy, and thrive in a collaborative environment, this is a great opportunity to grow in the healthcare field.

Requirements

• High School Diploma or GED
• Strong customer service skills and caring attitude
• Ability to work effectively in a fast-paced environment
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

• Prior healthcare or medical office experience
• Knowledge of medical terminology
• Ability to learn and retain ICD-10 and CPT coding
• Ability to interpret insurance information and clinical practices

Responsibilities

• Provide professional and timely check‑in and check‑out for all patients
• Answer incoming calls and direct inquiries appropriately
• Accurately collect and enter patient demographic, financial, and medical information
• Schedule patient appointments and coordinate flow with clinical team members
• Explain department/hospital policies, charges, and payment requirements to patients
• Validate and enter applicable charges into internal systems
• Collect payments and assist with billing‑related questions
• Communicate with internal departments; send messages and updates as needed
• Support positive patient experiences through empathy, accuracy, and efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED