Specialist-Registration I

Indiana University Health System•Indianapolis, IN

7d•Onsite

About The Position

This position supports the GI/Hepatology and Medical Weight Loss clinics by performing front‑office registration functions and ensuring a smooth patient experience. The Registration Specialist plays a key role in check‑in, pre‑registration, and insurance verification while collaborating closely with clinical and administrative teams to support efficient clinic operations.

Requirements

Strong computer skills and comfort learning new systems
Ability to work effectively in a fast‑paced, high‑volume clinic environment
Quick learner with strong attention to detail
Professional, well‑spoken, and organized
Flexible and adaptable to change
Patient, kind, compassionate, and efficient
Strong problem‑solving skills and willingness to assist others
High School Diploma or GED required

Nice To Haves

Prior customer service experience preferred
Relevant experience in a healthcare setting preferred
Ability to learn and retain medical coding concepts; knowledge of ICD‑10 and CPT coding preferred
Ability to interpret insurance information; familiarity with clinical practices and medical terminology preferred
Basic proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel

Responsibilities

Provide excellent customer service to patients and visitors
Check patients in accurately and efficiently
Complete pre‑registration prior to scheduled visits
Verify insurance coverage and work registration task queues
Facilitate patient flow from point of entry through destination in a timely, accurate, and professional manner
Obtain and verify demographic and financial information to ensure accurate records and optimal reimbursement
Schedule appointments and interview patients for appropriate medical information
Explain departmental and hospital charges, policies, and procedures
Validate and enter charges into appropriate systems and collect required payments
Answer incoming calls and assist with patient communication and scheduling inquiries