Registrar

Access Community Health Centers, Inc. • Madison, WI

1d • $20

About The Position

Registrars are the first point of contact with the patients of Access Community Health Centers. Assisting patients via phone or in clinics. Registrars will work effectively to resolve patient issues, register and schedule appointments, enter and verify patient demographics and insurance information, route messages to clinic staff, and support department and interdepartmental workflow as needed. Individuals must ensure consistent processes while delivering great experiences through compassionate interactions. Extensive knowledge of Access Community Health Centers is required to better address patient concerns, questions and course of action. Outstanding customer service, compassion and empathy are critical in this role.

The work location and hours of this role will be determined in the final stages of the hiring process.

Requirements

• A High School diploma or equivalent
• Experience in the use of a personal computer and be proficient at keyboarding/typing and use of various Internet applications and email
• Experience with Microsoft Word and Excel software programs
• Medical/dental terminology knowledge
• Proof that you are fully vaccinated is a condition of employment.

Nice To Haves

• A minimum of one year of customer service/telephone/reception experience
• Fluency in English and Spanish
• Previous medical/dental appointment scheduling or registration experience
• Experience with EPIC or other electronic health record software system

Responsibilities

• Resolve patient issues
• Register and schedule appointments
• Enter and verify patient demographics and insurance information
• Route messages to clinic staff
• Support department and interdepartmental workflow as needed

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Long and short-term disability insurance
• 401(k) retirement plan (100% vested with employer match)
• Paid time off program (hours given upfront for vacation, personal and sick time)
• Paid holidays
• Tuition reimbursement
• Flexible spending plans
• Health savings account
• Transportation program
• Childcare referral program
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees