Registrar - Women's Center - FT - Day

Stormont-Vail HealthCare•Topeka, KS

7d•Onsite

About The Position

Registration staff graciously greet all patients and visitors to the Women's Center. Provides a positive image to customers by creating a friendly atmosphere and placing a high priority on meeting customer needs in a courteous manner. Receives and checks patients in as they arrive for their appointment; collects demographics and insurance information from patient; schedules patient appointments; answers telephone and receives messages; receives co-payment for services when applicable.

Requirements

High School Diploma / GED Required
1 year Experience in customer service.
1 year Experience using computers in an office environment.
Able to learn and maintain knowledge of complex criteria necessary for scheduling studies in the department. (Required proficiency)
Knowledge of patient rights and laws relative to those rights, such as HIPAA. (Required proficiency)
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. (Required proficiency)
Knowledge of organizational structure, workflow, and operating procedures. (Required proficiency)

Nice To Haves

Experience with medical terminology and electronic medical records.
Experience using Epic software.
Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)

Responsibilities

Receives patients and employees to the department.
Collects all necessary demographics, information and documentation to accurately register the individual.
Schedules appointments and procedures for the department in-person, from the work queue and incoming phone calls.
Answers department phone, answers questions or transfers the caller as appropriate.
Checks and responds to voicemails and patient MyChart messages.
Is able to answer basic questions about the department's functioning.
Orders screening mammography exams.
Reviews and resolves Appointments Without Orders work queue.
Receives and distributes faxes.
Scans external orders into Epic.
Enters faxed external orders for mammograms and DEXAs into Epic.
Links orders to appointments in Epic.
Checks bone density (DEXA), screening and diagnostic mammography orders for accuracy and seeks applicable correction.
Investigates if proper study is ordered, meets the necessary criteria to be performed and is scheduled in the appropriate time frame.
Obtains previous DEXA studies, patient history, medication lists and other necessary documentation for the technologist and reading physician.
Completes required forms and organizes documentation into packets for scheduled DEXA patients.
Educates patients about financial resources such as Race Against Breast Cancer (RABC) and Early Detection Works (EDW).
Communicates with RABC & EDW to obtain applicable documents and completes necessary paperwork during the registration process.
Assists with department administrative or clerical processes.
Assists with department communication as needed.
Maintains accurate records in department systems.
Assists with on-boarding new staff into the department.
Communicates to department personnel to ensure staff are aware of necessary events or information.
Receives and distributes mail/packages.
Conducts reports as requested.
Receives and processes payments for services.
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned