Registrar- Patient Registration, Part-Time, Vineland

Inspira Health•Vineland, NJ

1d•Onsite

About The Position

The Patient Access Registration Representative is primarily responsible for providing a comprehensive, proactive, and “Patients First” experience to all patients and visitors at Inspira Health. This role involves demonstrating outstanding customer service skills to investigate, triage, and resolve patient issues, ensuring an outstanding patient visit. Additionally, the representative completes the registration of all patients, ensuring accurate patient information is obtained at all points of registration, including the Emergency Room, Outpatient, SDS, and Admitting. Key duties include making patients aware of hospital policies and procedures, receiving and recording accurate demographic, financial, and insurance information, verifying all insurances using the HDX system, and determining the patient’s financial responsibility amount via the Recondo insurance estimation tool. The representative is also responsible for requesting and collecting the patient responsibility amount at the time of service through the PatientCo application, and reviewing, explaining, and securing patient signatures on hospital consent forms and all required registration documents according to department scripting.

Requirements

High School Diploma or equivalency required.
Demonstrated experience in providing exceptional customer service and conflict resolution.
Excellent communication and organizational skills.
Interest in learning new technology and troubleshooting to resolve minor technical issues.
Computer proficiency required.
Typing skills of 30-40 WPM required.
Ability to work in a fast-paced environment with a diverse population while maintaining a professional attitude and providing great customer service.

Nice To Haves

Some college and/or CHAA certified preferred.
Hospital and Insurance registration experience preferred.
Bi-lingual (Spanish) a plus.
Base knowledge of medical terminology, ICD-10 and CPT coding is preferred.
Ability to travel among hospital sites preferred.

Responsibilities

Provide a comprehensive, proactive, and “Patients First” experience to all patients and visitors at Inspira Health.
Demonstrate outstanding customer service skills to investigate, triage, and resolve patient issues, ensuring an outstanding patient visit.
Complete the registration of all patients, ensuring accurate patient information is obtained at all points of registration (Emergency Room, Outpatient, SDS, and Admitting).
Make patients aware of hospital policies and procedures.
Receive and record accurate demographic, financial, and insurance information for all registered patients.
Verify all insurances in the HDX system.
Determine the patient’s financial responsibility amount via Recondo, the hospital insurance estimation tool.
Request and collect the patient responsibility amount at time of service, if applicable, through the PatientCo application.
Review and explain hospital consent forms and all required registration documents to patients, according to department scripting.
Secure patient signatures on forms.