Registrar- Patient Registration, Part-Time, Vineland

Inspira Health•Vineland, NJ

8h•Onsite

About The Position

The Patient Access Registration Representative is primarily responsible for providing a comprehensive, proactive, and “Patients First” experience to all patients and visitors at Inspira Health. This role demonstrates outstanding customer service skills to investigate, triage and resolve patient issues, ensuring patient’s visit is an outstanding experience. Additionally, the Patient Access Registration Representative completes the registration of all patients, ensuring that all points of registration (Emergency Room, Outpatient, SDS and Admitting) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures. The representative receives and records accurate demographic, financial and insurance information for all patients registered. They verify all insurances in the HDX system and determine the patient’s financial responsibility amount via Recondo, the hospital insurance estimation tool. The role involves requesting and collecting the patient responsibility amount at time of service, if applicable, through the PatientCo application. Furthermore, the representative reviews and explains hospital consent forms and all required registration documents to patients, according to department scripting, and secures patient signatures on forms.

Requirements

High School Diploma or equivalency required
Demonstrated experience in providing exceptional customer service and conflict resolution
Excellent communication and organizational skills
Interest in learning new technology and troubleshooting to resolve minor technical issues
Computer proficiency
Typing skills of 30-40 WPM
Must be able to work in a fast-paced environment with a diverse population while maintaining a professional attitude and providing great customer service

Nice To Haves

Some college and/or CHAA certified
Hospital and Insurance registration experience
Bi-lingual (Spanish)
Base knowledge of medical terminology, ICD-10 and CPT coding
Ability to travel among hospital sites

Responsibilities

Provide a comprehensive, proactive, and “Patients First” experience to all patients and visitors at Inspira Health
Demonstrate outstanding customer service skills to investigate, triage and resolve patient issues
Complete the registration of all patients, ensuring accurate patient information is obtained at all points of registration (Emergency Room, Outpatient, SDS and Admitting)
Ensure patients are made aware of hospital policies and procedures
Receive and record accurate demographic, financial and insurance information for all patients registered
Verify all insurances in HDX system
Determine the patient’s financial responsibility amount via Recondo, the hospital insurance estimation tool
Request and collect the patient responsibility amount at time of service, if applicable through our PatientCo application
Review and explain hospital consent form and all required registration documents to patients, according to department scripting
Secure patient signatures on forms