Patient Registrar-Honolulu - Part Time
About The Position
Shriners Children’s is an organization that respects, supports, and values each other, recognized as a best mid-sized employer by Forbes. They are dedicated to excellence in patient care, multi-disciplinary education, and research with global impact, fostering a learning environment that values evidence-based practice, experience, innovation, and critical thinking. The organization's compassion, integrity, accountability, and resilience define them as leaders in pediatric specialty care. Shriners Children's Hawaii has been providing high-quality care to Hawaii's Keiki for almost 100 years, treating children with neuromusculoskeletal conditions throughout the Pacific Basin regardless of the family's ability to pay. The Patient Registrar is the initial point of contact for patients and families, embodying Shriner's customer service values by handling intake, scheduling, and coordinating patient care. This role also involves supporting additional care coordination across various departments to ensure comprehensive wraparound care for each patient. Maintaining confidentiality of patient records is a constant requirement.
Requirements
- High School Diploma
- Minimum two (2) years clerical experince
- Experience using MS Office Suite
- Familiarity with medical and insurance terminology and local community resources
- Must be able to use standard office equipment (phone, computer, copy machine, etc.)
- Excellent interpersonal skills and telephone etiquette to interact with fellow staff members, patients, families, agencies and visitors. Must be able to communicate effectively with diverse groups of individuals.
- Strong verbal and writing skills.
- Attention to detail and data entry.
Responsibilities
- Confirm patient insurance verification and eligibility
- Monitor patient appointments and information
- Maintain patient rights by educating patients
- Responding to patient and patient family complaints
- Assemble patient medical record forms and prepare patient identification
- Maintain patient flow and update waiting patients
- Cancel appointments for patients and documents accordingly in patient electronic medical record (EMR)
- Obtain patient information from both new and established patients
Benefits
- medical coverage on their first day
- 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service
- paid time off
- life insurance
- short term and long-term disability
- Flexible Spending Account (FSA) plans
- Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected
- tuition reimbursement
- home & auto
- hospitalization
- critical illness
- pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
