Registered Nurse Team Lead, Behavioral Health Urgent Care
About The Position
Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: This Opportunity: The primary purpose of this role is to support the Program Director in providing oversight of clinical operations at the Behavioral Health Urgent Care.
Requirements
- Associates: Nursing (Required)
- Registered Nurse (RN) - State Board of Nursing
- Experience in a crisis management setting or service during which the individual provided crisis response | 3 Years | Required
- Experience with children/youth/adolescents in a Crisis setting | 1 Year | Required
- Supervisory Experience | 1 Year | Not Required
Responsibilities
- Ensure that customers get the ultimate customer experience from all BHUC staff, whether in the waiting room, on the phone or in a treatment experience.
- Serves as the tactical point person as it relates to the care of the people we support when the Program Director is not present on site
- Assist the Program Director in monitoring customer wait times, customer satisfaction, and providing support and assistance to team members to ensure program efficiency and effectiveness
- Complete triage assessment of individuals that present to the Behavioral Health Urgent Care for services
- Complete nursing assessments for individuals seeking services at the Behavioral Health Urgent Care
- Communicate with Program Director any operational/educational needs of the program
- Complete incident reports for any situations that may happen during the shifts worked
- Maintain trainings as required and requested
- Demonstrate knowledge of emergency procedures and assist in crisis situations
- Demonstrate knowledge of and comply with all agency policies and procedures
- Complete all other relevant responsibilities assigned by the supervisor
- Driving and travel may be required
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What This Job Offers
Job Type
Part-time
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
