Behavioral Health Urgent Care Day Shift Team Lead

RHA Health Services • Burlington, NC

5d

About The Position

We are hiring for: Behavioral Health Urgent Care Day Shift Team Lead Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The BHUC Team Leader is responsible for overseeing shift operations, ensuring timely access to behavioral health crisis services and maintaining high standards of care. This combined role leads and supervises multidisciplinary staff, manages patient flow, and supports crisis stabilization efforts, including direct care delivery, assessments, crisis intervention, and therapeutic support. The Team Leader facilitates communication with external providers and internal departments, monitors clinical documentation for compliance with regulatory standards, and ensures adherence to safety protocols. They oversee patient intake, triage, care coordination, discharge coordination to appropriate levels of care, and shift handoffs to maintain continuity of care.

Requirements

• Graduate degree in Counseling, Social Work, Psychology, or a related field
• Valid licensure to provide mental/behavioral healthcare in the state of North Carolina or Associate license that will be fully licensed within 30 months
• Licenses include LCMHC, LCSW, LMFT (or relevant associate level license)
• Minimum 1 year experience working with individuals with behavioral health and crisis situations
• Employee supervisory experience strongly preferred
• Valid driver’s license, auto insurance.
• Pre-employment screening: Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

Responsibilities

• Supervision of an interdisciplinary team of professionals providing services in the community
• Providing evidence-based individual therapy in a variety of settings
• Facilitating relationships and serving as a link between the treatment team, the individual, natural supports, guardians, local agencies and the community
• Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the individual’s daily living and personal development
• Supporting the team in providing the individual the development of various skill-building activities, including daily and community living skills, socialization skills, adaptation skills, and behavior and anger management
• Overseeing and participating in a first responder on-call system available to individuals served by the team and/or their natural support network

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program : to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level