Registered Nurse, RN - Patient Accommodations

DCH•Tuscaloosa, AL

58d•Onsite

About The Position

The Communication Center RN is responsible for coordinating patient admissions and transfers from physician offices and other outside facilities to DCH RMC and NMC. This role is responsible for assuring that patients have appropriate orders and patient status upon admission. The Communication Center RN participates in planning and assignment of hospital beds in conjunction with the Patient Accommodation Staff and Administrative Supervisor.

Requirements

Maintains current Alabama Registered Nurse License and must have at least 5 years registered nurse experience.
Must be able to work independently.
Excellent communication skills required, i.e. phone answering etiquette, interpersonal skills, and customer service principles.
Must be able to prioritize appropriately, coordinate stressful situations effectively, demonstrate self-confidence, leadership skills, and work effectively with various personalities.
Previous PC knowledge required with basic keyboarding experience.
Must be able to read, write legibly, speak and comprehend English.
Customer service abilities including effective listening skills, critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast pace.
Must be able to read, write legibly, speak, and comprehend English.
Communicate with different personalities and engage in face to face discussion
Dealing with unpleasant or verbally aggressive personalities
Must be able to deal with conflict
Must be able to communicate clearly and accurately
Must be able to receive delegation
Must be able to work in groups
Must be able to talk to others to convey information effectively.
Able to listen to and understand information and ideas presented through spoken word
Must be able to perform structured and unstructured work
Must be able to meet time pressure and time lines
Must be able to perform in exact and accurate manner
Able to manage staffing schedules to meet census needs
Must be able to use electronic mail, telephone and texting
Includes possible exposure to human body fluids, disease, infection, lab chemicals and hazardous materials and/or cleaning solutions
Physical presence onsite is essential.
Vision and hearing normal or correctable to within normal range.
Able to perform duties with or without reasonable accommodations
Able to stand, walk, kneel, sit and stoop
Able to tolerate prolonged periods of sitting.
Must possess fine motor skills required to conduct data entry.
Must be able to tolerate prolonged periods of standing and walking
Must be able to reach reasonable distances in any direction
Must be able to stand, walk, kneel, bend, sit, stoop and lift
Must be able to run in an emergency
Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips
Must be able to move fingers in a coordinated manner
Must possess stamina to work prolonged shift
Must be able to handle high levels of stress.
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to flex fingers in a coordinated manner for typing.

Nice To Haves

Critical Care or ED experience preferred.
DCH experience preferred.
Leadership experience preferred.

Responsibilities

Applies excellent customer service techniques while serving as the primary contact for Physicians who seeks to admit patients to DCH.
Uses excellent organizational skills to achieve maximum efficiency in a fast-paced environment of the Communication Center
Coordinates and facilitates the transfer of patients from physician offices and other health care facilities to DCH RMC and NMC using established processes and policies.
Collects clinical information to help providers in determining the appropriate patient status and level of care.
Collaborates with DCH RMC and NMC with accepting physician to arrange proper placement for patient.
Serves as a patient/physician customer service liaison.
Facilitates prompt bed assignments for newly admitted patients.
Facilitates accurate placement of patients requiring special considerations due to infection control needs or other pertinent clinical situations.
Facilitates bed assignment to patients in the Hospital Computer System.
Collaborates with Nursing Supervisor and/or Manager of Patient Accommodations regarding patient placement issues.
Accurately completes Communication Center data.
Responsible for accurate and timely completion of patient registration and account data into the Hospital Computer System.
Promotes excellent customer relations with physicians, clinical leaders and staff, patients, visitors, and the community.
Provides direct feedback to appropriate person(s) regarding clinical issues.
Must be willing to carry out other assignments as needed
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.