Registered Nurse - Ambulatory Pediatric Complex Care - RN

Mayo Clinic•Rochester, MN

3d•Onsite

About The Position

The Pediatric Complex Care Registered Nurse (RN) provides longitudinal, relationship‑based nursing care for a defined panel of pediatric patients with medically complex and multisystem conditions. This role serves as a consistent clinical point of contact for patients and families across the continuum of care, supporting both in‑person and virtual care delivery. The Complex Care RN partners closely with complex care physicians and advanced practice providers and functions as the clinical “quarterback,” coordinating care across multiple Mayo Clinic subspecialties. The RN proactively identifies care needs, facilitates communication among teams, and ensures timely follow‑up, testing, and treatment planning to support safe, cohesive, and patient‑centered care. In addition to care coordination, the Complex Care RN provides clinical triage, symptom assessment and management, and patient and family education through in‑person visits, telephone encounters, and online patient messaging. This role requires advanced clinical judgment to assess changes in patient status, provide evidence‑based guidance, and appropriately escalate concerns to providers. The RN also supports patients referred for evaluation of postural orthostatic tachycardia syndrome (POTS) and related autonomic conditions, assisting with intake, visit preparation, symptom management, education, and coordination of care during the diagnostic process. Following evaluation, the RN plays a key role in care transitions, supporting patients and families as they return to their local providers with clear care plans, education, and follow‑up recommendations. This position is integral to optimizing patient and family experience, improving care continuity, and reducing fragmentation for children with complex healthcare needs. The registered nurse (RN) is accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care. The RN supports professional nursing practice across practice settings and across the continuum of care to meet the needs of the patient and family. The RN will function within the Mayo Clinic Nursing Professional Practice Model, which includes accountability for planning, implementing, evaluating and communicating all phases of nursing care for assigned patients. The ANA Nursing: Scope and Standards of Practice provide a basis for the practice of the RN. The RN provides leadership through activities such as preceptor role, informal and formal leadership roles, and quality improvement efforts. The RN delegates patient care according to skill level, experience, patient acuity, fiscal accountability and availability of resources. The RN possesses excellent communication skills; is skillful in mentoring and teaching; and may participate on committees or projects.

Requirements

Requires advanced clinical judgment to assess changes in patient status, provide evidence‑based guidance, and appropriately escalate concerns to providers.
Possesses excellent communication skills
Is skillful in mentoring and teaching

Responsibilities

Provides longitudinal, relationship‑based nursing care for a defined panel of pediatric patients with medically complex and multisystem conditions.
Serves as a consistent clinical point of contact for patients and families across the continuum of care, supporting both in‑person and virtual care delivery.
Partners closely with complex care physicians and advanced practice providers and functions as the clinical “quarterback,” coordinating care across multiple Mayo Clinic subspecialties.
Proactively identifies care needs, facilitates communication among teams, and ensures timely follow‑up, testing, and treatment planning to support safe, cohesive, and patient‑centered care.
Provides clinical triage, symptom assessment and management, and patient and family education through in‑person visits, telephone encounters, and online patient messaging.
Supports patients referred for evaluation of postural orthostatic tachycardia syndrome (POTS) and related autonomic conditions, assisting with intake, visit preparation, symptom management, education, and coordination of care during the diagnostic process.
Accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care.
Supports professional nursing practice across practice settings and across the continuum of care to meet the needs of the patient and family.
Functions within the Mayo Clinic Nursing Professional Practice Model, which includes accountability for planning, implementing, evaluating and communicating all phases of nursing care for assigned patients.
Provides leadership through activities such as preceptor role, informal and formal leadership roles, and quality improvement efforts.
Delegates patient care according to skill level, experience, patient acuity, fiscal accountability and availability of resources.