Regional WPS Manager - Tampa

The Lisinski Law Firm•Tampa, FL

20d

About The Position

The Regional Workplace Services Manager is responsible for leading and managing workplace operations across multiple sites within a designated region. This role ensures a high-quality and consistent workplace experience, oversees service delivery, and aligns facilities operations with company goals. A key responsibility includes the direct management and development of Workplace Service Coordinators across the region, ensuring service excellence and team performance. The ideal candidate has a strong background in facilities or workplace management, exceptional leadership skills, and a customer-focused mindset.

Requirements

Bachelor's degree in Facilities Management, Business Administration, Operations, or related field (preferred), or equivalent experience.
5–8 years of experience in facilities or workplace services management.
Proven experience managing frontline teams, including Workplace Service Coordinators or similar roles.
Strong vendor and budget management experience.
Familiarity with health and safety regulations, building systems, and workplace compliance.
Proficient with workplace technologies and systems (e.g., CAFM/IWMS platforms).
Excellent leadership, organizational, and communication skills.
Ability to lead, coach, and motivate geographically dispersed teams, including Workplace Service Coordinators.
Strong planning, execution, and follow-through on multi-site projects such as renovations, relocations, or service upgrades.
Familiarity with project management tools and methodologies.
Ability to build relationships with diverse stakeholders, from frontline staff to senior leadership.
Comfortable presenting to and influencing cross-functional leaders.
Skilled in negotiating, managing, and evaluating service contracts and vendor relationships.
Ability to hold third parties accountable to SLAs and performance standards.
Possess an understanding of cost analysis and financial reporting.
Deep understanding of office services, including janitorial, security, mailroom, reception, space planning, and food services.
Knowledge of building systems and maintenance practices.
Understanding of emergency preparedness and risk mitigation strategies.
Must have availability to travel quarterly basis to regional sites as required by the role.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to primarily sit, stand, or walk; handle or feel objects, reach with hands and arms; talk and hear.
Specific vision abilities required by the job include close vision, distance vision, and the ability to focus.
The employee must be able to lift up to five (5) pounds, as needed, without assistance.
While performing duties of this job, the employee is regularly exposed to an assigned office location or the employee’s home office.
One must have the ability to travel as required by the needs of the Firm.

Nice To Haves

PMP or professional facilities certifications (e.g., IFMA, BIFM) a plus.

Responsibilities

Oversee day-to-day operations of workplace services, including maintenance, office management, security, cleaning, catering, mailroom, and space planning across regional sites.
Lead and manage a team of Workplace Service Coordinators at multiple sites, providing direction, support, and professional development. Ensure Coordinators deliver consistent, high-quality service in line with organizational expectations.
Ensure consistent processes and procedures across offices to ensure a uniform client experience in all offices.
Manage vendor performance and contracts to ensure reliable service delivery and cost-effectiveness. Develop and oversee regional facilities budgets, forecasts, and cost-saving initiatives.
Ensure all facilities comply with local laws and regulations, health and safety standards, and company policies. Support emergency response planning and risk mitigation strategies.
Lead regional workplace projects such as office moves, renovations, technology integrations, and sustainability initiatives. Coordinate with cross-functional teams, including IT, HR, business development, and real estate.
Serve as the primary point of contact for regional leadership, aligning workplace services with employee needs and business goals.
Assist with preparing for the launch of additional offices in your region, including managing vendor requests, ensuring appropriate supplies are provided, and advancing a uniform client experience.
Track and report on KPIs and workplace metrics. Use data to drive continuous improvement and support strategic decision-making.
Oversee and manage an array of administrative tasks.
Assist leadership with the creation and management of a budget, which includes the processing of all appropriate invoices and charges.
Executes supervisory responsibilities in accordance with the Firm's policies and applicable laws.
Providing guidance, support, and direction to team members.
Conducting performance evaluations.
Fostering a collaborative and inclusive work environment.
Ensuring adherence to Firm policies and procedures.
Contributing to team member development and operational goals.