Regional Vice President - Northeast

Parking Management Company•Baltimore, MD

About The Position

The Regional Vice President is responsible for ensuring that City Managers, Area Managers, and Regional Directors of Operations within their assigned region deliver all aspects of operations in alignment with contractual expectations. This includes a strong focus on service standards, financial performance, cost control, talent development, revenue management, safety and claims oversight, and the overall physical integrity of all locations. The Regional Vice President provides strategic leadership and guidance across all areas of the business, driving operational excellence and sustainable growth for PMC. This role is heavily focused on mentoring leadership teams, ensuring consistent execution of PMC’s competitive advantage through the 4P’s (People, Product, Partner, Profit) and the 3V’s (Hospitality, Commercial, Technology), while growing market share and protecting brand standards. Additionally, the RVP leads key initiatives across revenue growth, payroll management, claim reduction, client and associate satisfaction, operational efficiency, and new business development. The position is responsible for strengthening client relationships, driving lead generation, improving financial reporting, and ensuring that all operational goals are met or exceeded across the region.

Requirements

Strong Analytical and Problem-Solving Abilities
Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.
Minimum 7 years of multi-site operations management experience in the hospitality industry, including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR bachelor's degree in business administration or a related discipline, AND a minimum of 5 years of experience in multi-site operations
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.

Responsibilities

Provide strategic leadership across all assigned locations and teams, ensuring operational excellence, service consistency, and alignment with company goals.
Oversee the performance of City Managers, Area Managers, and Regional Directors, ensuring all elements of operations meet contractual expectations and company standards.
Create synergy across all PMC verticals, including hospitality, commercial, and technology, driving innovation and strategic initiatives that support organizational growth and operational success.
Partner with operations leadership to define and drive key performance metrics focused on EBITDA growth, operational efficiency, and overall profitability.
Oversee the development, review, and management of budgets, revenue analysis, P&L reports, and financial forecasting, ensuring financial goals are met while maintaining high service standards.
Lead the execution of strategic business plans, managing labor and non-labor budgets effectively to support sustainable, long-term growth across the region.
Actively drives new business growth through established relationships, sales strategies, and company initiatives.
Utilize marketing materials to promote services and consistently deliver new partnerships across valet, self-parking, commercial services, and technology solutions.
Strengthening client relationships and expand PMC’s footprint by identifying and developing new opportunities, fostering strong partnerships, and delivering tailored parking solutions to meet client needs.
Develop and implement programs that enhance guest experience and employee retention, ensuring a positive culture and delivering best-in-class service across all locations.
In collaboration with Human Resources and Executive Leadership, lead the recruitment, interviewing, and hiring of senior-level management within the region.
Drive strategies that support leadership development, succession planning, and the retention of top talent.
Additionally, partner on the design and implementation of competitive compensation programs, organizational structures, and talent initiatives that align with PMC’s overall business objectives and sales strategies, ensuring the region attracts, develops, and retains high-performing leaders.
Ensure all sites operate within PMC safety standards, regularly reviewing site safety programs to reduce claims, workplace injuries, and associated costs, fostering a culture of safety and accountability.
Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations.
Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches.
Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.