OPERATIONAL LEADERSHIP Provide strategic and operational leadership to a portfolio of senior living communities, ensuring consistent execution of goals and standards. Lead, coach, and hold community Executive Directors and functional leader(s) accountable for performance in resident care, regulatory compliance, occupancy growth, labor management, financial outcomes, and fostering a strong, mission-aligned culture. Monitor community performance through KPIs, site visits, financial reviews, and regular reporting; intervene with support and solutions when needed. Develop and implement strategic plans for the portfolio to achieve company revenue objectives. Serve as a key resource during state survey activity, including direct involvement and on-site support, when necessary, particularly in situations where compliance concerns arise or elevated oversight is required. Manage Executive Directors and functional leader(s) through ALIS, UKG, financial systems, digital analytics, and other metrics. Analyze market trends and customer needs to identify new business opportunities. Lead initiatives that enhance resident and family satisfaction, and associate engagement including quality improvement efforts and experience-driven service delivery. Collaborate with departments including Health & Wellness, HR, Finance, Culinary, Sales & Marketing, and Environmental Services to align resources and resolve operational challenges. Own the candidate experience for open positions using the applicant tracking system (ATS) and effective interviewing. Create and implement an on-boarding plan for newly hired direct reports. Provide support to associates in the handling of human resource related activities which may include associate questions or concerns, communication and the interpretation of policies and procedures. Available on-call and provide on-site support as needed, 24/7.
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Job Type
Full-time
Career Level
Executive
Number of Employees
1,001-5,000 employees