Regional Support Service Technician – MI-SPECT - Remote - Americas

Siemens Healthineers

6d•Remote

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Please submit resumes/CVs in English Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here.

Requirements

Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
Technical proficiency in repair of Siemens MI SPECT equipment of 8 years
Firm knowledge of DICOM, networking, computer use of Microsoft products
Travel required for customer meetings and technical repair 10%
English speaking a must

Nice To Haves

Clinical operation of MI-SPECT
Knowledge of CT theory and operations
Experience in peer coaching, technical support role and SAP
Remote, NAM/LAM or Canada region position
Spanish & French a plus
Must be able to work a shift between the hours of 1100 – 2000 U.S. Eastern Time Zone

Responsibilities

Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
Remote diagnostic evaluations of MI-SPECT and equipment
Identify problems and provide action plans for highly complex problems and incidents to aid field representative in finding solution
Preempt potential problems and provide effective solutions
Seek assistance from internal partners for issues that reach beyond assigned product area
Work with minimal direction from management
Independently identify issues or problems perform research, develop, deploy and delegate corrective actions
Mentor and provide technical operational leadership to TST 1, TST 2.
Contribute to the dissemination of product knowledge
Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
Proficient skills in typing and Outlook, Excel, Word and other job critical applications
Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
Creates an open, supportive environment consistent with the culture of Service Based Leadership
Must be willing to be on call and work rotating weekends/holidays
This is a 1st shift position