Regional Support Manager
About The Position
You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management. Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team. You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.
Requirements
- Previous experience of performing successfully in a Home Manager or Quality role.
- Registered Nurse with a strong clinical knowledge base.
- Experienced in leading audits (internal & external), creating action plans
- Adaptability and able to work across a number of different care homes with differing requirements.
- Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes.
Responsibilities
- Providing operational support and expertise to care homes throughout the region
- Give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people
- Coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management
- Supporting the Regional Director in monitoring all aspects of service in the homes
- Responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team
- Work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen
Benefits
- £Competitive salary & eligibility for 10% management bonus scheme
- Company car
- Private medical insurance
- Life assurance
- Excellent pension contributions
- Pension match contribution up to 6% employee and 12% employer
- 33 days annual leave (inclusive of statutory bank holidays)
- Comprehensive induction, on-going training and development to support your career prospects
- Discounted gym membership
- Free flu vaccine
- Discounts on Bupa dental care
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
