Regional Support Manager

Ray Stone Inc•Sacramento, CA

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About The Position

The Regional Support Manager's goal is to effectively manage their portfolio of properties to assist in the growth of Ray Stone Incorporated’s Residential Services Department and its team. The Regional Support Manager works closely with the Division Director and Residential Services Team to ensure communities are operating at their optimum. This role will focus primarily on occupancy, leasing and ensuring all communities are creating and sustaining a safe and welcoming environment.

Requirements

Three (3) years of Residential Services management experience and/or training; or any equivalent combination thereof.
One (1) year of small team management (4 or more direct reports)
Yardi Experience
Master knowledge of Microsoft Excel, Word
A valid California Driver’s License.
Automobile insurance as required by law.
While performing the duties of this job, the employee is regularly required to walk, stand; and use hands to handle/lift objects. The employee occasionally must be able to lift to fifty (50) pounds. Additionally, the employee, on occasion, must crouch, kneel, or climb stairs.
Most work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. This position requires substantial movements (motions) of the wrists, hands and/or fingers. Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Must have the ability to walk short distances.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Nice To Haves

Current California Real Estate Sales License preferred.

Responsibilities

Oversee all aspects of the assigned property portfolio.
Assists with hiring, training, motivating, and supervising the on-site teams and continually improve their ability to perform their jobs.
Coordinate and supervise renovations and/or develop plans for specific properties as needed.
Assist with due diligence for RSI Multifamily acquisitions.
Review and verify all vendor and payroll billing for properties in the assigned portfolio.
Format annual budgets in the Department and monthly correspondence to the owners.
Continually market RSI Residential Services to clients, residents, prospective clients, prospective residents, vendors, and the media.
Manage, directly or through others, site personnel, off-site management staff and contracted vendor services with awareness and recognition of risk management issues as it relates to education, training, and supervision (Multifamily Property Manager is authorized to proceed with any single expenditure up to $3,000 without Vice President’s/Owner’s prior approval, except in the case of an emergency unless directed otherwise by Vice President/Owner).
Perform regular and thorough property inspections in accordance with established policies and procedures (bi-weekly inspections of each property are expected).
Monitor and enforce the property’s operating policies and procedures.
Supervise property collections, including the handling of property receipts, journal entries, records of account, bank deposits, and delinquent rents.
Support in reviewing and approving property operating statements, together with any explanatory text required, for submission to owner.
Administer the leasing and lease renewal process, negotiate leases, or review and approve leases in accordance with the guidelines of the Property Management Contract.
Design, implement, and approve resident retention programs.
Monitor adherence to the record-keeping system.
Provide input on which items for the property are to be purchased.
Implement preventive maintenance programs for each property.
Ensure the property’s compliance with government and environmental regulations and, with the Vice President, jointly advise Owner of the need to consult legal or other counsel when appropriate.
Routinely communicate with, and seek input from, residents of the property concerning quality of service and other management matters to help obtain feedback and improve resident retention.
Implement or approve a life-safety and emergency preparedness program for each property.
All other duties as assigned.