Regional Supervisor - Dallas, TX Region

Tokyo Gardens Company • Dallas, TX

just now • Remote

About The Position

The Regional Supervisor plays a vital role in ensuring smooth daily operations, quality consistency, and exceptional service across multiple sushi bar locations within the assigned region. This position supports regional leadership by overseeing store-level performance, reinforcing compliance with company standards, and providing direct coaching and training to store managers and teams. The Regional Supervisor acts as a bridge between operations and leadership, ensuring efficient communication, timely issue resolution, and alignment with organizational goals. The ideal candidate for this role will be a hands-on leader who thrives in a fast-paced environment, values relationships and collaboration, and is committed to driving continuous improvement and operational excellence.

Requirements

• Bachelor's degree or equivalent work experience in related industry
• 3-5 years of experience in a regional supervisor, account management, sales, or related position required
• Hospitality, retail, or restaurant management experience in a multi-location environment highly preferred
• Experience in client relations and customer service required
• Ability to influence without authority
• Excellent problem-solving skills
• Excellent verbal and written communication skills in English
• Data-driven analytical and problem-solving skills
• Strong time management organizational skills
• Valid driver’s license and ability to travel daily to client sites or other locations using company vehicle.
• Proficiency in Microsoft Office, GSuite, Slack
• Ability to travel

Nice To Haves

• Hospitality, retail, or restaurant management experience in a multi-location environment highly preferred

Responsibilities

• Support regional leadership in managing day-to-day operations across assigned sushi bar locations to ensure consistent quality, service excellence, and brand integrity
• Conduct scheduled and ad-hoc site visits to assess performance, cleanliness, and adherence to company standards, promptly addressing any areas of noncompliance
• Assist in ensuring all locations comply with local and state regulations, food safety and sanitation requirements, and company operating procedures
• Monitor standard operating procedures (SOPs) and provide feedback to identify inefficiencies or opportunities for process enhancement
• Deliver hands-on training, coaching, and operational support to store managers and team members to reinforce company standards, customer service protocols, and compliance requirements
• Partner with location managers to uphold company goals, monitor key performance indicators, and ensure consistent execution of operational objectives
• Build and maintain productive relationships with store partners, clients, and internal stakeholders, ensuring clear communication and collaborative problem-solving
• Compile and communicate performance updates, audit findings, and key metrics to the Regional Manager, escalating operational concerns as appropriate
• Support the implementation of marketing initiatives, promotional programs, and new product introductions in collaboration with store management
• Provide on-site assistance and training during new store openings (NSOs) to ensure successful launches and operational readiness
• Maintain accountability for accurate expense reporting, compliance with company policies, and responsible use of company resources
• Facilitate clear, timely, and professional communication between store teams and regional leadership to promote alignment and swift issue resolution

Benefits

• Paid Time Off
• Fully paid health benefits for employees (Medical, Dental, Vision, Life, Short Term Disability insurance)
• 401k plan with company match
• Annual bonus incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level