Regional Site Specialist
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Location/Division Specific Information How do we make an impact? Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. This role is a traveling position covering the Cambridge, MA region. Travel will be required 70-80% of the time. The ideal employee will be located in Cambridge.
Requirements
- High school diploma or equivalent required.
- 2 years of related experience within a laboratory setting is preferred.
- Experience working in customer service preferred.
- Strong verbal and written communication skills, and a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values.
- Demonstrates computer proficiency and possesses intermediate skills in the Microsoft Office suite of software.
- Uses organizational skills to multitask and meet due dates as needed.
- Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.
- Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
- Regularly use equipment, including pushcarts, pallet jacks, mobile cylinders, forklifts, etc., to push/pull up to 100lbs
- Regularly required to stand, walk, and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
- Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
- Ability to work overtime or independently as needed.
- Candidates must reside within a 50-mile radius of Cambridge, MA.
- Additionally, the position requires the ability to respond to assigned customer sites within one hour of notification.
Nice To Haves
- Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills.
- Military Service/Training in lieu of a degree may also be considered.
- GxP Experience and IATA/DOT certification, knowledge of OSHA General Industry requirements are also a plus.
Responsibilities
- Travel to provide support at multiple customer facilities for scheduled and unscheduled gaps in coverage; in some cases, for extended periods.
- Inventory Management: Stock room, POU management, dispensing of products, etc.
- Order Management: Order entry, order expediting, customer service support, etc.
- Chemical Management Receive, register, and track chemical containers, etc.
- Glass wash Operations: End-to-end glass wash sterilization processes including inspection of glassware, etc.
- Dock and Shipping Management
- Drive Process Improvement culture
- May perform other responsibilities as assigned by management
Benefits
- We offer competitive remuneration, healthcare, and a range of employee benefits.
- Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
- We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
- We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
