Regional Service Specialist
About The Position
Regional Service Specialist for Bulk Handling Systems – Remote with Travel to California and other regional clients Are you passionate about building strong customer relationships and delivering exceptional service? Join us as a Regional Service Specialist (RSS) and become a key player in driving customer satisfaction and company growth. This is a remote role with significant travel to California clients, offering flexibility and the opportunity to make a real impact. Why Join Us? Remote flexibility with opportunities to travel and engage directly with clients. Be part of an innovative team driving growth and customer success. Competitive compensation and benefits. Work with cutting-edge technology and industry-leading solutions.
Requirements
- Education/Experience: Bachelor’s degree in business or related field OR 5+ years in outside sales/service in manufacturing.
- Strong communication, leadership, and organizational skills.
- Ability to work independently and exercise sound judgment.
- Exceptional customer service and interpersonal skills.
- Willingness to travel extensively—up to 80%, primarily to California clients.
- Proven track record in managing and growing customer relationships.
Responsibilities
- Act as the go-to expert for pre- and post-sales support across all product lines and systems.
- Build and maintain strong customer relationships within your territory, with a primary focus on California.
- Provide on-site service education, preventive maintenance recommendations, and parts solutions.
- Collaborate with R&D, Engineering, and Manufacturing teams to improve product performance.
- Document all customer interactions in CRM and ERP systems.
- Drive sales for BHS parts and services through proactive engagement and relationship management.
- Serve as a Subject Matter Expert (SME) on Nihot, BHS, NRT, ZWE, and Controls.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
