Regional Service Products Administrator

ITW • Troy, MI

20d

About The Position

Selected candidate will perform customer support activities including receiving, processing, investigating, and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy, and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Requirements

• Associate Degree in Business Administration/Marketing
• 3+ years sales and/or customer support experience
• Professional interpersonal, oral, and written communication skills
• Proactive with good decision-making skills; able to work in an empowered environment.
• Proficient in Microsoft Office
• Knowledge of freight terminology and shipping procedures
• Familiarity of Credit and Collections processes
• Ability to read and decipher quotations and purchase orders.
• Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Handling wide and varied inquiries from customer calls & emails
• Accurate entry of customer orders from various selling channels.
• Maintenance of customer requirements and pricing.
• EDI order monitoring and maintenance as needed.
• Excellent follow-up skills and attention to detail.
• Team oriented with the ability to effectively interact with co-workers, customers, sales, and product lines.
• Product knowledge and the ability to answer questions regarding use and care.
• Project management skills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees