Regional Service Parts Manager

FleetPride • Irving, TX

3d

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! DUTIES & RESPONSIBILITIES Regional Leadership & Operational Management Provide leadership, direction, and support to Service Managers, Service Parts Managers, Service Parts Representatives, and related staff across all assigned branches. Conduct regular branch visits to assess operational performance, workflow adherence, and service‑parts integration. Implement standardized processes, SOPs, and best practices to ensure consistency across locations. Lead regional initiatives related to service‑parts optimization, process improvement, and operational efficiency. Ensure alignment between parts and service departments to support shared performance goals. Service Support & Technician Productivity Ensure timely availability of parts required for service repairs, preventive maintenance, and emergency jobs. Collaborate with Service Managers to forecast demand, plan upcoming work, and identify parts‑related bottlenecks. Develop and implement parts‑staging strategies to reduce technician downtime and improve repair cycle times. Support service scheduling by ensuring accurate ETA communication for backordered or special‑order parts. Inventory & Supply Chain Management Oversee branch inventory levels, turns, fill rates, and accuracy to support operations. Partner with FleetPride retail locations, procurement, distribution centers, and OEM suppliers to forecast demand and maintain optimal stock levels. Manage slow‑moving, obsolete, and surplus inventory to minimize financial exposure. Ensure proper handling of cores, returns, warranty parts, and vendor credits. Conduct periodic inventory audits and ensure compliance with inventory control procedures. Customer & Vendor Relationship Management Support branches in resolving escalated parts or service‑related customer issues. Participate in vendor meetings, product reviews, and training sessions to stay current on product offerings. Systems, Compliance & Process Governance Ensure proper use of ERP, inventory management, and service management systems across all branches. Maintain compliance with safety regulations, environmental standards, and company policies. Support rollout of new technologies, system upgrades, and corporate initiatives. Ensure accurate documentation of parts transactions, warranty claims, and service‑parts workflows. EDUCATION & TRAINING High School Diploma (or GED or High School Equivalence Certificate) Required Associate degree in Business, Management, or a related field; bachelor’s degree preferred Valid drivers’ license with clean driving record KNOWLEDGE & EXPERIENCE Professional Experience 5–8+ years of experience in heavy‑duty truck, equipment, or industrial parts/service operations. 3+ years of multi‑site leadership or regional management experience. Strong knowledge of service‑parts workflows, inventory management, and supply chain processes. Demonstrated ability to lead teams, manage change, and drive operational improvements. Proficiency with ERP systems, inventory management software, and service management platforms. Strong analytical, communication, and problem‑solving skills. Valid driver’s license and ability to travel regularly within the region. Technology Experience Advanced level knowledge of MS Excel, MS Word, MS PowerPoint Experience with CRM utilization; preferred Experience with PowerBi utilization; preferred SKILLS & ABILITIES Highly Motivated: Self-driven, overcomes objections to find a solution, will to win, persistent, and goal-oriented with a sense of urgency. Customer Focused: Highly focused on the customer experience across the entire organization end to end. A problem-solver who follows through on commitments. Leadership: The ability to build and maintain a strong and collaborative team all working towards a common goal. Regularly sets challenging individual and team objectives and sets an example of high performance with integrity. Collects and shares best practices across the team, and across FleetPride. Communicating: Conveying information to others effectively to add clarity and provide focus. Judgment & Decisiveness: The ability to make quick and effective decisions with the information at hand while considering the relative costs and benefits of potential actions. Time Management: Organized with a structured approach, excellent time management skills and the ability to balance competing priorities. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Demonstrates a strong math aptitude with attention to detail. Performance Management: Monitoring/Assessing performance of yourself and others to make improvements or take corrective action. Expertise Oriented: Willing to learn, proactively seeks out information about customers, products, market, industry products, etc., shares knowledge with others.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate) Required
• Valid drivers’ license with clean driving record
• 5–8+ years of experience in heavy‑duty truck, equipment, or industrial parts/service operations.
• 3+ years of multi‑site leadership or regional management experience.
• Strong knowledge of service‑parts workflows, inventory management, and supply chain processes.
• Demonstrated ability to lead teams, manage change, and drive operational improvements.
• Proficiency with ERP systems, inventory management software, and service management platforms.
• Strong analytical, communication, and problem‑solving skills.
• Valid driver’s license and ability to travel regularly within the region.
• Advanced level knowledge of MS Excel, MS Word, MS PowerPoint
• Highly Motivated: Self-driven, overcomes objections to find a solution, will to win, persistent, and goal-oriented with a sense of urgency.
• Customer Focused: Highly focused on the customer experience across the entire organization end to end. A problem-solver who follows through on commitments.
• Leadership: The ability to build and maintain a strong and collaborative team all working towards a common goal. Regularly sets challenging individual and team objectives and sets an example of high performance with integrity. Collects and shares best practices across the team, and across FleetPride.
• Communicating: Conveying information to others effectively to add clarity and provide focus.
• Judgment & Decisiveness: The ability to make quick and effective decisions with the information at hand while considering the relative costs and benefits of potential actions.
• Time Management: Organized with a structured approach, excellent time management skills and the ability to balance competing priorities.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Demonstrates a strong math aptitude with attention to detail.
• Performance Management: Monitoring/Assessing performance of yourself and others to make improvements or take corrective action.
• Expertise Oriented: Willing to learn, proactively seeks out information about customers, products, market, industry products, etc., shares knowledge with others.

Nice To Haves

• Associate degree in Business, Management, or a related field; bachelor’s degree preferred
• Experience with CRM utilization; preferred
• Experience with PowerBi utilization; preferred

Responsibilities

• Provide leadership, direction, and support to Service Managers, Service Parts Managers, Service Parts Representatives, and related staff across all assigned branches.
• Conduct regular branch visits to assess operational performance, workflow adherence, and service‑parts integration.
• Implement standardized processes, SOPs, and best practices to ensure consistency across locations.
• Lead regional initiatives related to service‑parts optimization, process improvement, and operational efficiency.
• Ensure alignment between parts and service departments to support shared performance goals.
• Ensure timely availability of parts required for service repairs, preventive maintenance, and emergency jobs.
• Collaborate with Service Managers to forecast demand, plan upcoming work, and identify parts‑related bottlenecks.
• Develop and implement parts‑staging strategies to reduce technician downtime and improve repair cycle times.
• Support service scheduling by ensuring accurate ETA communication for backordered or special‑order parts.
• Oversee branch inventory levels, turns, fill rates, and accuracy to support operations.
• Partner with FleetPride retail locations, procurement, distribution centers, and OEM suppliers to forecast demand and maintain optimal stock levels.
• Manage slow‑moving, obsolete, and surplus inventory to minimize financial exposure.
• Ensure proper handling of cores, returns, warranty parts, and vendor credits.
• Conduct periodic inventory audits and ensure compliance with inventory control procedures.
• Support branches in resolving escalated parts or service‑related customer issues.
• Participate in vendor meetings, product reviews, and training sessions to stay current on product offerings.
• Ensure proper use of ERP, inventory management, and service management systems across all branches.
• Maintain compliance with safety regulations, environmental standards, and company policies.
• Support rollout of new technologies, system upgrades, and corporate initiatives.
• Ensure accurate documentation of parts transactions, warranty claims, and service‑parts workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED