Regional Service Manager

OneWall Communities LLC•Houston, TX

16d

About The Position

OneWall Communities® is a vertically integrated real estate company that focuses on transit and lifestyle-oriented workforce housing in the Northeast U.S. Our growing footprint in the region is a result of a constant drive to positively impact our residents, communities, and investors [https://onewallcommunities.com/investors/]. We are fueled by an entrepreneurial spirit that challenges us to continuously find innovative and sustainable solutions to create a worry-free environment. We are a fun and inspiring culture that provides opportunities for growth and balance to all. We are looking for a detail-oriented Regional Service Manager to join our growing organization. In this position, you will provide excellent customer service experience and maintain strong relations with manufacturers, dealers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Requirements

Bachelor’s degree and 5+ years of related experience, or equivalent combination
Valid driver’s license required
Competence in personal computer skills, including Microsoft Office Suite; Word, Excel, and Outlook as well as community software applications
Knowledge of OSHA laws and regulations
Be able to work evenings and weekends.
Must be able to read, write and comprehend operation and maintenance instructions, and reports.
Effectively present information to owners, residents, and employees of the organization.

Nice To Haves

Industry certifications (HVAC, OSHA, CAMT, etc.) strongly preferred
Bilingual/Spanish is a plus
Prior experience with Yardi, RealPage, or similar property management software preferred

Responsibilities

Lead and direct all regional maintenance operations, capital projects, and preventive maintenance programs
Ensure all properties comply with local, state, and federal building and safety codes
Oversee Service Managers and maintenance teams; provide coaching, training, performance management, and staffing support
Develop and manage annual capital expenditure budgets in coordination with Asset Management
Select, negotiate, and manage vendors and contractors; conduct audits and monitor performance
Ensure lender-required capital improvements are completed on time and within budget
Inspect construction in progress to ensure quality, safety, and adherence to specifications
Serve as emergency response leader for building-related incidents during and after work hours
Establish communication protocols between Asset Management and Property Management
Maintain expert-level knowledge of industry regulations, materials, innovations, and best practices
Participate in meetings, audits, and cross-functional planning initiatives
Complete required OneWall University training programs on schedule