Regional Service Manager

SPATCO•Jacksonville, FL

42d

About The Position

SPATCO is looking for a Regional Service Manager to join our growing team. As a Regional Service Manager, you will play an intricate role in the success of the branches within your assigned region. You will be responsible for overseeing the management of our service departments at multiple branches within your assigned region. Essential Functions: This position is administrative with minimal time in the field. You will work in various computer systems including SAP, Field Service Management System, and GPS Fleet Management System. Will need to participate in the development of branch performance while also ensuring compliance with corporation policies and procedures Manage a group of Service Managers in multiple branches to ensure the following: Ensure the company's Safety 1st culture is a focus for all branches within the region The Managers are achieving branch goals related to service, customer satisfaction, and profitability. The Managers are participating in the development of all employees to meet the above goals The Financial Statements(P&L) at each branch meet/exceed budget set forth for the market. The Managers are effectively using their resources and staffing as needed Work to develop our next generation of leaders and ensure we are providing a career path for high performers Help drive both day to day results as well as execute the long-term strategy for success. Be the first level contact point for all service managers when they need assistance. Work in close partnership with other Region leaders to ensure overall operational and financial success Work with Sales and other SPATCO internal support teams to develop relationships with new clients, and preserve/expand relationships with current clients.

Requirements

Prior multi-site or management of large locations preferred
Prior experience managing a P&L
Proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
Significant industry experience preferred
Well-developed planning skills
Excellent communication skills a must, both with internal personnel as well as external customers
Excellent leadership and management skills.
Excellent customer service, and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks, delegating when appropriate.
Proficient with Microsoft Office Suite or related software.
At least 3 years of management experience at a branch level preferred
Experience managing multiple locations providing service to national accounts, regional accounts, and house accounts.
Experience working with a professional sales team to achieve customer retention and revenue growth goals.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Responsibilities

Overseeing the management of our service departments at multiple branches within your assigned region
Participate in the development of branch performance while also ensuring compliance with corporation policies and procedures
Manage a group of Service Managers in multiple branches
Ensure the company's Safety 1st culture is a focus for all branches within the region
Ensure the Managers are achieving branch goals related to service, customer satisfaction, and profitability.
Ensure the Managers are participating in the development of all employees to meet the above goals
Ensure the Financial Statements(P&L) at each branch meet/exceed budget set forth for the market.
Ensure the Managers are effectively using their resources and staffing as needed
Work to develop our next generation of leaders and ensure we are providing a career path for high performers
Help drive both day to day results as well as execute the long-term strategy for success.
Be the first level contact point for all service managers when they need assistance.
Work in close partnership with other Region leaders to ensure overall operational and financial success
Work with Sales and other SPATCO internal support teams to develop relationships with new clients, and preserve/expand relationships with current clients.