Regional Service Manager

InCharge Energy

1d

About The Position

InCharge Energy is seeking a highly motivated Regional Service Manager to manage a team of service technicians that oversee maintenance and service repairs on EV Charging stations. The Regional Service Manager is also responsible for maintaining positive relationships with customers to drive customer satisfaction. You must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.

Requirements

• 3-5+ years of hands-on experience in a similar or related role, with exposure to troubleshooting, service work, or field operations
• Demonstrated experience providing leadership or guidance to others, including supervising, overseeing work, or mentoring team members
• Experience with Salesforce or similar CRM a plus
• Detail-oriented, good follow-through. Must work well under tight deadlines in a fast-paced environment
• Outstanding written and verbal skills, with the ability to present to our client’s senior management team, maintain client correspondence and internal documentation.
• Strong problem-solving, analytical, and critical thinking skills
• Ability to conceptualize, analyze, and prioritize complex business scenarios.
• Passionate about electric transportation and clean energy

Nice To Haves

• Electrician or Foreman Experience
• Journeyman Card

Responsibilities

• Provide leadership and supervision to field service technicians on day-to-day operations for your region
• Ensure that technicians and service partners are equipped with the proper knowledge, tools, and materials to perform the specific job tasks
• Assist service coordinators in strategizing and planning daily schedules of field service technicians for assigned region
• Support service team on escalated customer issues to drive customer satisfaction
• Track technician hours and verify they are calculated back to jobs and cost centers accurately
• Monitor work order completion and close out for services performed by field service technicians
• Work with service quote team to ensure accuracy and proper parts usage
• Work with Service Account Managers to ensure all SLAs and PMs are being met accordingly
• Address quality issues reported from the field with Quality Department and 3rd party manufactures
• Maintain weekly meetings with staff for scheduling and technical support
• Interview and support onboarding for new service team members
• Work with training manager to assign technicians to upcoming classes and ensure compliance with ongoing virtual training

Benefits

• Full-time employees enjoy competitive compensation and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement (for most positions), generous vacation and paid sick leave, office meals and snacks, team building events and activities throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees