Regional Service Manager

Sunstate Equipment•Irvine, CA

About The Position

Regional Service Manager Company truck, cell phone, and laptop provided Medical/Dental/Vision Benefits 401K Matching Amazing Benefits package Work boot allowance Rent ANY of our equipment for FREE Paid Holidays + 1 Floating Holiday Proven Service Leadership Demonstrated ability to lead, influence, and develop service teams across multiple locations while driving accountability, performance, and a strong safety culture. Operational Command & Adaptability Ability to step into any branch environment, quickly assess shop and yard operations, and implement effective processes in partnership with local teams. Heavy Equipment Technical Expertise Deep hands-on knowledge of construction and rental equipment, including electrical, hydraulic, pneumatic, drivetrain, and electronically controlled systems. Advanced Diagnostics & Mentorship Strong troubleshooting skills with the ability to coach, train, and remotely support technicians in complex equipment repairs. Safety & Regulatory Knowledge Solid understanding of DOT regulations and OSHA/ANSI standards, particularly related to construction and aerial equipment. Vendor & Cost Management Experience working with vendors to resolve quality issues, manage costs, and ensure fleet availability and reliability. Strategic Organization & Decision-Making Highly organized, detail-oriented leader who can prioritize effectively, manage multiple demands, and work independently with minimal oversight. Professional Communication & Collaboration Clear, confident communicator who builds strong working relationships across Fleet, Operations, Branch Leadership, and external partners. Administrative & Technology Proficiency Comfortable with service-related reporting and administrative responsibilities, including proficiency with Microsoft Office tools. Must posess your own tools Proven Service Leadership Demonstrated ability to lead, influence, and develop service teams across multiple locations while driving accountability, performance, and a strong safety culture. Operational Command & Adaptability Ability to step into any branch environment, quickly assess shop and yard operations, and implement effective processes in partnership with local teams. Heavy Equipment Technical Expertise Deep hands-on knowledge of construction and rental equipment, including electrical, hydraulic, pneumatic, drivetrain, and electronically controlled systems. Advanced Diagnostics & Mentorship Strong troubleshooting skills with the ability to coach, train, and remotely support technicians in complex equipment repairs. Safety & Regulatory Knowledge Solid understanding of DOT regulations and OSHA/ANSI standards, particularly related to construction and aerial equipment. Vendor & Cost Management Experience working with vendors to resolve quality issues, manage costs, and ensure fleet availability and reliability. Strategic Organization & Decision-Making Highly organized, detail-oriented leader who can prioritize effectively, manage multiple demands, and work independently with minimal oversight. Professional Communication & Collaboration Clear, confident communicator who builds strong working relationships across Fleet, Operations, Branch Leadership, and external partners. Administrative & Technology Proficiency Comfortable with service-related reporting and administrative responsibilities, including proficiency with Microsoft Office tools. Drive Equipment Turn & Shop Efficiency Analyze various reports and maintain close communication with District Service Managers to support timely equipment turnaround and maximize shop productivity. Oversee Maintenance & Repair Cost Management Serve as the primary regional point of contact for fleet, shop maintenance, and repair-related expenses, ensuring costs align with company benchmarks. Analyze Trends & Control R&M Spend Monitor repair and maintenance trends across assigned markets, identify variances, and determine whether cost drivers are localized or systemic across branches. Evaluate Vendor Strategy & Cost Effectiveness Continuously assess the cost-benefit of internal versus external vendor utilization, ensuring quality, efficiency, and fiscal responsibility. Protect Pricing & Parts Strategy Monitor parts pricing and cost structures in partnership with District Service Manager to ensure pricing integrity and margin protection. Optimize Fleet Analytics & Lifecycle Strategy Develop and refine tools and metrics to evaluate fleet performance, validate equipment class models, and support data-driven decisions on equipment purchase, retention, and disposal. Support Equipment Selection & Market Evaluation Collaborate with District Service Managers to evaluate new and competitive equipment offerings, identifying opportunities for improved durability, lower total cost of ownership, and operational advantage. Lead, Mentor & Develop Service Leadership Mentor District Service Managers by strengthening leadership skills, communication effectiveness, and alignment with mechanics and branch leadership. Partner Across Operations & Fleet Functions Work closely with Regional Operations, Fleet, Training, Risk, AP, and other cross-functional teams to address equipment, maintenance, and compliance initiatives while leading and contributing to key projects. Standardize Processes & Drive Continuous Improvement Collaborate with Training to develop procedures, clarify processes, and promote consistent execution across all markets. Drive Equipment Turn & Shop Efficiency Analyze various reports and maintain close communication with District Service Managers to support timely equipment turnaround and maximize shop productivity. Oversee Maintenance & Repair Cost Management Serve as the primary regional point of contact for fleet, shop maintenance, and repair-related expenses, ensuring costs align with company benchmarks. Analyze Trends & Control R&M Spend Monitor repair and maintenance trends across assigned markets, identify variances, and determine whether cost drivers are localized or systemic across branches. Evaluate Vendor Strategy & Cost Effectiveness Continuously assess the cost-benefit of internal versus external vendor utilization, ensuring quality, efficiency, and fiscal responsibility. Protect Pricing & Parts Strategy Monitor parts pricing and cost structures in partnership with District Service Manager to ensure pricing integrity and margin protection. Optimize Fleet Analytics & Lifecycle Strategy Develop and refine tools and metrics to evaluate fleet performance, validate equipment class models, and support data-driven decisions on equipment purchase, retention, and disposal. Support Equipment Selection & Market Evaluation Collaborate with District Service Managers to evaluate new and competitive equipment offerings, identifying opportunities for improved durability, lower total cost of ownership, and operational advantage. Lead, Mentor & Develop Service Leadership Mentor District Service Managers by strengthening leadership skills, communication effectiveness, and alignment with mechanics and branch leadership. Partner Across Operations & Fleet Functions Work closely with Regional Operations, Fleet, Training, Risk, AP, and other cross-functional teams to address equipment, maintenance, and compliance initiatives while leading and contributing to key projects. Standardize Processes & Drive Continuous Improvement Collaborate with Training to develop procedures, clarify processes, and promote consistent execution across all markets. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements

Proven Service Leadership Demonstrated ability to lead, influence, and develop service teams across multiple locations while driving accountability, performance, and a strong safety culture.
Operational Command & Adaptability Ability to step into any branch environment, quickly assess shop and yard operations, and implement effective processes in partnership with local teams.
Heavy Equipment Technical Expertise Deep hands-on knowledge of construction and rental equipment, including electrical, hydraulic, pneumatic, drivetrain, and electronically controlled systems.
Advanced Diagnostics & Mentorship Strong troubleshooting skills with the ability to coach, train, and remotely support technicians in complex equipment repairs.
Safety & Regulatory Knowledge Solid understanding of DOT regulations and OSHA/ANSI standards, particularly related to construction and aerial equipment.
Vendor & Cost Management Experience working with vendors to resolve quality issues, manage costs, and ensure fleet availability and reliability.
Strategic Organization & Decision-Making Highly organized, detail-oriented leader who can prioritize effectively, manage multiple demands, and work independently with minimal oversight.
Professional Communication & Collaboration Clear, confident communicator who builds strong working relationships across Fleet, Operations, Branch Leadership, and external partners.
Administrative & Technology Proficiency Comfortable with service-related reporting and administrative responsibilities, including proficiency with Microsoft Office tools.
Must posess your own tools
Proven Service Leadership Demonstrated ability to lead, influence, and develop service teams across multiple locations while driving accountability, performance, and a strong safety culture.
Operational Command & Adaptability Ability to step into any branch environment, quickly assess shop and yard operations, and implement effective processes in partnership with local teams.
Heavy Equipment Technical Expertise Deep hands-on knowledge of construction and rental equipment, including electrical, hydraulic, pneumatic, drivetrain, and electronically controlled systems.
Advanced Diagnostics & Mentorship Strong troubleshooting skills with the ability to coach, train, and remotely support technicians in complex equipment repairs.
Safety & Regulatory Knowledge Solid understanding of DOT regulations and OSHA/ANSI standards, particularly related to construction and aerial equipment.
Vendor & Cost Management Experience working with vendors to resolve quality issues, manage costs, and ensure fleet availability and reliability.
Strategic Organization & Decision-Making Highly organized, detail-oriented leader who can prioritize effectively, manage multiple demands, and work independently with minimal oversight.
Professional Communication & Collaboration Clear, confident communicator who builds strong working relationships across Fleet, Operations, Branch Leadership, and external partners.
Administrative & Technology Proficiency Comfortable with service-related reporting and administrative responsibilities, including proficiency with Microsoft Office tools.