Regional Service Manager Gulf Coast

RaceTrac•Slidell, LA

About The Position

The Regional Service Manager is responsible for managing the maintenance and repair of up to 60 convenience stores in a designated region. This individual teams with Store Support, Operations, and multiple cross-functional departments to achieve the optimal functioning level for stores. The Service Manager ensures complete operability of every store location at all times. Up to 75% travel required. This individual is responsible for leading a team of 0-4 technicians and up to 2-3 service crew teams.

Requirements

Ability to assume responsibility for 24 hours/7 day operation required
4+ experience in retail or related field preferred

Nice To Haves

Bachelor’s degree from an accredited university or college preferred
Management experience preferred
General knowledge maintenance and repair procedures a plus

Responsibilities

Manages the team of individuals responsible for the timely maintenance and repairs of our convenience store locations to ensure full operability 24/7, ultimately increasing profitability for the organization.
Prioritizes and delegates work order requests to Service and Image Technicians; oversees each job is performed at a high level of skill and with optimal customer service.
Establishes and maintains key business relationships with a diverse network of vendors around the region. Directly handles all vendor-related functions, including invoice audit and approvals.
Provides support to cross-functional departments in various projects related to convenience stores.
Leads, trains, and guides direct reports and ensures the appropriate resources are available to perform their job.
Assesses current Facility Services processes and programs and recommends solutions to improve operability.
Maintains knowledge of local, state, and federal guidelines for facility services as necessary.