Regional Security Manager

STACK Infrastructure•Manassas, VA

16h

About The Position

The Regional Data Center Security Manager manages the security services provided to an assigned region, as well as their assigned site(s), including client service, client problem resolution, service enhancement, service expansion, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training. The Regional Data Center Security Manager will work with security vendors and the Director of Security to keep the assigned region, and site(s), security system(s) and application(s) working as designed. The Regional Data Center Security Manager is also responsible for ensuring that the sites are adhering to security, client, and compliance standards. Responsible for supervising, motivating, coaching, training, and evaluating the work performance of each of the Security Professionals and Data Center Security Manager(s) at the local site as well as the region. On-call 24x7x365 and travel periodically as planned or unplanned within or outside of assigned region. Receive escalations/notifications of physical security and business impacting incidents/events and appropriately triage and assess, ensuring that leadership is made initially and continuously aware when appropriate, and that the appropriate personnel are managing the incident response effectively. Responsible for ensuring that Post Order and training information is being properly maintained and updated. Provide situational awareness and analysis of the region’s security environment. Assists in conducting interviews and evaluating new Security Professionals. Responsible for conducting on-the-job training, in coordination with Security Lead, of new employees assigned to site or when changes to post orders are made. This may include orientation to the site, review of post orders, routine responsibilities and how to respond to emergency situations or specific client needs. Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at the site as directed. Manages and supervises all sub-units within the Security Department, such as fire control room, Security Operations Center and loading dock. Responds to security incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner. Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns and forwards any such issues to the appropriate parties. May be responsible for writing a report of the situation or assisting with an investigation, as directed by the Manager, Critical Operations. Responds to client or site emergencies as they arise, including ensuring appropriate communication to Security and Critical Operations leadership. Responsible for maintaining positive client/security relationships through frequent client contact and support. Troubleshoot system performance issues and implement corrective actions. Analyze physical security system performance and recommend improvements. Performing various programming and technical project / administrative related activities on the security systems. Coordinates daily schedules and support with Critical Operations team.

Requirements

8+ years experience in Security Program or Program Management or related field
Experience with or exposure to regulatory and industry compliance frameworks and audits (e.g. ISO27001, SOC, PCI)
Must be eligible to work in the United States
Must pass comprehensive background and drug screening

Nice To Haves

Bachelor's Degree in Criminal Justice, or related field AND 12+ years experience in Security Program or Program Management OR equivalent experience.
4+ years people management experience
Industry security certifications such as CPP, PSP, or other relevant security certification
Highly proficient in MS Excel, MS Word, and MS PowerPoint

Responsibilities

Manage security services provided to an assigned region, as well as their assigned site(s), including client service, client problem resolution, service enhancement, service expansion, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training.
Work with security vendors and the Director of Security to keep the assigned region, and site(s), security system(s) and application(s) working as designed.
Ensure that the sites are adhering to security, client, and compliance standards.
Supervise, motivate, coaching, training, and evaluating the work performance of each of the Security Professionals and Data Center Security Manager(s) at the local site as well as the region.
On-call 24x7x365 and travel periodically as planned or unplanned within or outside of assigned region.
Receive escalations/notifications of physical security and business impacting incidents/events and appropriately triage and assess, ensuring that leadership is made initially and continuously aware when appropriate, and that the appropriate personnel are managing the incident response effectively.
Ensure that Post Order and training information is being properly maintained and updated.
Provide situational awareness and analysis of the region’s security environment.
Assist in conducting interviews and evaluating new Security Professionals.
Conduct on-the-job training, in coordination with Security Lead, of new employees assigned to site or when changes to post orders are made. This may include orientation to the site, review of post orders, routine responsibilities and how to respond to emergency situations or specific client needs.
Oversee all reports, logs and pass downs generated by and for the Security Department.
Distribute communications and other information to Security Professionals at the site as directed.
Manage and supervise all sub-units within the Security Department, such as fire control room, Security Operations Center and loading dock.
Respond to security incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns and forwards any such issues to the appropriate parties.
May be responsible for writing a report of the situation or assisting with an investigation, as directed by the Manager, Critical Operations.
Respond to client or site emergencies as they arise, including ensuring appropriate communication to Security and Critical Operations leadership.
Maintain positive client/security relationships through frequent client contact and support.
Troubleshoot system performance issues and implement corrective actions.
Analyze physical security system performance and recommend improvements.
Performing various programming and technical project / administrative related activities on the security systems.
Coordinates daily schedules and support with Critical Operations team.